[Itsit]

I DNA’d a iPhone from Apple. It’s been nearly two weeks and no luck yet. I’m thinking to chargeback on credit card…

Shall I keep waiting or do the chargeback?

[freedomfighter]

usually wont take this much time. Did you call Apple to find out what‘s going on?

[Itsit]

usually wont take this much time. Did you call Apple to find out what‘s going on?

Yes. They say they are investigating with courier

[mai9090]

just email Apple and show your frustration. its simple.

[mothered]

I DNA’d a iPhone from Apple. It’s been nearly two weeks and no luck yet.

I assume they've opened an Investigation.

What was your last conversation with the rep?

[Itsit]

just email Apple and show your frustration. its simple.

I’ve emailed & called and shown more then frustration.. believe me.

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I DNA’d a iPhone from Apple. It’s been nearly two weeks and no luck yet.

I assume they've opened an Investigation.

What was your last conversation with the rep?

Last conversation. I escalated and asked for a call back. They said they are investigating with delivery driver and will get back to me. That’s it

[mothered]

Last conversation. I escalated and asked for a call back. They said they are investigating with delivery driver and will get back to me. That’s it

Don't just leave It at that.

Keep contacting them asking where your claim stands, and when the Investigation Is expected to be finalized.

[Itsit]

Last conversation. I escalated and asked for a call back. They said they are investigating with delivery driver and will get back to me. That’s it

Don't just leave It at that.

Keep contacting them asking where your claim stands, and when the Investigation Is expected to be finalized.

So they have replied & they are saying the delivery has been successful to the address. They said they will not accept liability and it appears I am a victim of crime so I need to take it on with police.

The parcel was not delivered to door nor does it seems so in delivery picture

What shall I do?

[Itsit]

Shall I do a chargeback? Will they in any possibility attempt to get the chargeback if I do attempt it?

I’ve asked to be put forward to the manager when I called them back and they say a manager will not accept the call and I need to call police as they can’t re open the investigation and it is complete.

[mothered]

So they have replied & they are saying the delivery has been successful to the address.

By no means does It conclude that "you personally received It".

They said they will not accept liability and it appears I am a victim of crime so I need to take it on with police.

A typical response from Apple.

They seem to recycle the exact same message.

The parcel was not delivered to door nor does it seems so in delivery picture
What shall I do?

Check whether the carrier Is responsible for loss of goods.

If so, ask them to Investigate It and be sure to get a reference number, then forward It to Apple.