[daqrinsa]

They have sent me a standard "Please share your feedback" email. I assume they closed the ticket now.

Will wait for further instructions or ideas from you fellas.

If I won't have success until saturday, I will tell them that I found it. Because only after admitting that I did receive it, I can possibly box them or just legitimately send it back.

[blamb1]

They have sent me a standard "Please share your feedback" email. I assume they closed the ticket now.

Will wait for further instructions or ideas from you fellas.

If I won't have success until saturday, I will tell them that I found it. Because only after admitting that I did receive it, I can possibly box them or just legitimately send it back.

They will notify you if they intend to close the ticket you can also reopen it at anytime but simply replying.

[mothered]

They answered:

We will be happy to discuss more details about our investigation and decision. However, as explained, it has to be done with the authorities as we will not be able to release more information about it.

My goodness, you're not asking them to donate a kidney. It's purely the details (of their findings) of why they've declined your claim - which as a buyer you're well within your rights to be Informed.

Tell them to demonstrate exactly where It states In their policy that they're unable to release a simple request pertaining to their Investigation.

[papken]

Meta just agreed to refund me, but they wrote something like "they are still investigating but welp your reffund is on the way". @mothered do you think I can start using this device after I see refund on my account, or shall I wait for few days more?

[mothered]

@mothered do you think I can start using this device after I see refund on my account, or shall I wait for few days more?

Once the funds have cleared Into your account, your claim will be well and truly finalized, so you can use the device thereafter.

[h4mm3rsy]

-------------------------------------

[EquitableEngineer]

I really don't think they will suddenly change their mind after my 10th attempt or copy paste try to make them reveal that they don't know shit and can't prove shit. I guess they will keep blocking me and referring me to authorities.

So I guess I can either
a) Tell my bank to refund me
b) Let my lawyer send a mail to meta
c) Tell meta that I found the device and that my wife wanted to troll me. Wait 2 days and say it doesn't work properly. Then box them.
d) Same as c but with FTID.

Does anyone have an idea?

Id go with C but alter it and just legit return. They are already on to you...

I have sent them this:

Hello Laura,

thank you for your engagement.

You talk about "empty box situation" without explaining what exactly you mean by that. I don't think this term is common in everyday language, so I would like to point something out: I received a package that is brown. There is a label on it with my name. I sent you a picture of it. This package is empty. Accordingly, I have apparently received an empty package from you, not the product I ordered, nor the product I ordered in this package. Accordingly, I still have not received the product I ordered, which you are legally obligated to deliver since I paid the purchase price for it.

I would like to know why you are not able to send me a refund when it is publicly visible that you are not currently insolvent or broke. All you have to do is refund the purchase price I paid to the payment method I used, or deliver the product I ordered and paid for.

Whether you have inquired or found out something from the courier, or not, does not release you from your legal obligations arising from the purchase contract. If you did not find out anything, then you have to answer for it. I certainly won't be brushed off with standard phrases.

Waiting.

They are some strong words, well crafted.

---

Will just returning it to a physical store work? Do I have to message Meta?
My claim got declined as well.

Dont see why not, do Meta have brick and mortar stores?

[Antkap]

Since this has been a real big hassle does the "nothing in the box" method not work anymore? Thanks

[Nabeshin]

I have sent them this:

Hello Laura,
can you please explain me briefly why I contacted you? I want to make sure that you understand my request, so I ask you to repeat it in your own words.

They answered this:

You contacted us to report an empty box situation. We have investigated this and as it was communicated in my original contact, we are unable to provide you with a refund or replacement and we were unable to find any possible concerns associated with the courier.

If you would like more details, I reaffirm the need to contact local authorities and ask them to contact us through their official emails.

All the best

I answered this:

Hello Laura,

thank you for your engagement.

You talk about "empty box situation" without explaining what exactly you mean by that. I don't think this term is common in everyday language, so I would like to point something out: I received a package that is brown. There is a label on it with my name. I sent you a picture of it. This package is empty. Accordingly, I have apparently received an empty package from you, not the product I ordered, nor the product I ordered in this package. Accordingly, I still have not received the product I ordered, which you are legally obligated to deliver since I paid the purchase price for it.

I would like to know why you are not able to send me a refund when it is publicly visible that you are not currently insolvent or broke. All you have to do is refund the purchase price I paid to the payment method I used, or deliver the product I ordered and paid for.

Whether you have inquired or found out something from the courier, or not, does not release you from your legal obligations arising from the purchase contract. If you did not find out anything, then you have to answer for it. I certainly won't be brushed off with standard phrases.

Waiting.

Fantastic, good job.

---

Sounds like they finally caught up, after a whole year

At this point I would like to personally thank you for a legendary contribution.

I'm glad people could take advantage of this in such an easy way

[EquitableEngineer]

Since this has been a real big hassle does the "nothing in the box" method not work anymore? Thanks

Looks like it, we've gone from seeing no failures except when SEers messed it up themselves to nothing but failures.