[Antkap]

Since this has been a real big hassle does the "nothing in the box" method not work anymore? Thanks

Looks like it, we've gone from seeing no failures except when SEers messed it up themselves to nothing but failures.

mamamia that no good

[daqrinsa]

They answered:

We will be happy to discuss more details about our investigation and decision. However, as explained, it has to be done with the authorities as we will not be able to release more information about it.

My goodness, you're not asking them to donate a kidney. It's purely the details (of their findings) of why they've declined your claim - which as  a buyer you're well within your rights to be Informed.

Tell them to demonstrate exactly where It states In their policy that they're unable to release a simple request pertaining to their Investigation.

Will do.

Last thing they wrote (apparently they didn't close the ticket yet. And of course I rated all zero):

I am Rui from the specialized team at Meta Store Support, I am glad to meet you.
I'm answering today on behalf of my colleagues.

During our investigation, we did not find any possible concerns to connect to the courier or our store.

If you want more details, we will reconfirm the need to contact us through their official emails and ask them to contact us through their official emails.

Kind regards

It is clear to me that they are just following a standard procedure "just doing their job". Meta apparently decided to use this strategy of avoidance regarding specific questions about their findings and obviously they simply do not answer my questions but instead, steer towards what "they did not find", regardless of the question if that actually has something to do with my refund. Simply, they assume/suggest that as long as they didn't find obvious proof that something happened they opt out of their responsibility to actually deliver the product to me.

---

I really don't think they will suddenly change their mind after my 10th attempt or copy paste try to make them reveal that they don't know shit and can't prove shit. I guess they will keep blocking me and referring me to authorities.

So I guess I can either
a) Tell my bank to refund me
b) Let my lawyer send a mail to meta
c) Tell meta that I found the device and that my wife wanted to troll me. Wait 2 days and say it doesn't work properly. Then box them.
d) Same as c but with FTID.

Does anyone have an idea?

Id go with C but alter it and just legit return. They are already on to you...

I have sent them this:

Hello Laura,

thank you for your engagement.

You talk about "empty box situation" without explaining what exactly you mean by that. I don't think this term is common in everyday language, so I would like to point something out: I received a package that is brown. There is a label on it with my name. I sent you a picture of it. This package is empty. Accordingly, I have apparently received an empty package from you, not the product I ordered, nor the product I ordered in this package. Accordingly, I still have not received the product I ordered, which you are legally obligated to deliver since I paid the purchase price for it.

I would like to know why you are not able to send me a refund when it is publicly visible that you are not currently insolvent or broke. All you have to do is refund the purchase price I paid to the payment method I used, or deliver the product I ordered and paid for.

Whether you have inquired or found out something from the courier, or not, does not release you from your legal obligations arising from the purchase contract. If you did not find out anything, then you have to answer for it. I certainly won't be brushed off with standard phrases.

Waiting.

They are some strong words, well crafted.

---

Sure, I forgot to mention this option. Legit return.

Thank you.

[razmataz]

Damn I was planning on hitting Meta for my next SE, guess this one is dead in the water.

[daqrinsa]

I sent them:

Hello Rui,

can you please show me exactly where in your terms and conditions or terms of sale it states that you do NOT have to inform me of any investigation you are making because you have NOT provided me with the product that I ordered and paid for? I would like to see where this is settled. I am a customer of yours, paid a lot of money for something that did not reach me. Where is your basis for not showing me that you have investigated, nor what you have found out, and moreover on what basis do you refuse my refund while our contract is not intact due to non-delivery of the item?

[mothered]

Last thing they wrote (apparently they didn't close the ticket yet. And of course I rated all zero):

I am Rui from the specialized team at Meta Store Support, I am glad to meet you.
I'm answering today on behalf of my colleagues.

During our investigation, we did not find any possible concerns to connect to the courier or our store.

A very poor reply that can be Interpreted In many different ways.

They've yet to state any specifics pertaining to their findings, nor have they addressed your questions and concerns In any way, shape, or form.

[daqrinsa]

I sent them:

Hello Rui,

can you please show me exactly where in your terms and conditions or terms of sale it states that you do NOT have to inform me of any investigation you are making because you have NOT provided me with the product that I ordered and paid for? I would like to see where this is settled. I am a customer of yours, paid a lot of money for something that did not reach me. Where is your basis for not showing me that you have investigated, nor what you have found out, and moreover on what basis do you refuse my refund while our contract is not intact due to non-delivery of the item?

They replied:

here is Laura again, I hope you are well.

We will only give more details to the local authorities, our decision is final.

Have a great day.

=> So I guess that's it now. Just responding nonsense like a fcking chatbot.

I will probably tell them I found it on Saturday to be able to legitimately return it on Monday, before the time is over. Pretty sad, I was hoping that it works...

[blamb1]

I sent them:

Hello Rui,

can you please show me exactly where in your terms and conditions or terms of sale it states that you do NOT have to inform me of any investigation you are making because you have NOT provided me with the product that I ordered and paid for? I would like to see where this is settled. I am a customer of yours, paid a lot of money for something that did not reach me. Where is your basis for not showing me that you have investigated, nor what you have found out, and moreover on what basis do you refuse my refund while our contract is not intact due to non-delivery of the item?

They replied:

here is Laura again, I hope you are well.

We will only give more details to the local authorities, our decision is final.

Have a great day.

=> So I guess that's it now. Just responding nonsense like a fcking chatbot.

I will probably tell them I found it on Saturday to be able to legitimately return it on Monday, before the time is over. Pretty sad, I was hoping that it works...

Thanks for relaying your experience it has been useful and I'm sorry it didn't work out for you.

Have you sufficient time you could always initiate a chargeback.

[h4mm3rsy]

-------------------------------------

[daqrinsa]

I sent them:

Hello Rui,

can you please show me exactly where in your terms and conditions or terms of sale it states that you do NOT have to inform me of any investigation you are making because you have NOT provided me with the product that I ordered and paid for? I would like to see where this is settled. I am a customer of yours, paid a lot of money for something that did not reach me. Where is your basis for not showing me that you have investigated, nor what you have found out, and moreover on what basis do you refuse my refund while our contract is not intact due to non-delivery of the item?

They replied:

here is Laura again, I hope you are well.

We will only give more details to the local authorities, our decision is final.

Have a great day.

=> So I guess that's it now. Just responding nonsense like a fcking chatbot.

I will probably tell them I found it on Saturday to be able to legitimately return it on Monday, before the time is over. Pretty sad, I was hoping that it works...

Thanks for relaying your experience it has been useful and I'm sorry it didn't work out for you.

Have you sufficient time you could always initiate a chargeback.

Yes it's a bit sad but I should and could have tried way earlier, so my fault I guess

Of course I can stay strong and generally it's no problem for me, but not sure if I want to handle this headache (if it becomes one) right now.

---

I sent them:

Hello Rui,

can you please show me exactly where in your terms and conditions or terms of sale it states that you do NOT have to inform me of any investigation you are making because you have NOT provided me with the product that I ordered and paid for? I would like to see where this is settled. I am a customer of yours, paid a lot of money for something that did not reach me. Where is your basis for not showing me that you have investigated, nor what you have found out, and moreover on what basis do you refuse my refund while our contract is not intact due to non-delivery of the item?

They replied:

here is Laura again, I hope you are well.

We will only give more details to the local authorities, our decision is final.

Have a great day.

=> So I guess that's it now. Just responding nonsense like a fcking chatbot.

I will probably tell them I found it on Saturday to be able to legitimately return it on Monday, before the time is over. Pretty sad, I was hoping that it works...

You can auto-return it on the Meta site through your order confirmation email. No need to talk to them again. Meta bots will ask for a reason and say only refund if the serial number matches. Let me know how it goes.

Of course, that is an option. But I want to protect myself against the loss of the return or in case they "did not receive it" or something, I don't want to be in a position where I need to explain what I have returned when I said that I didn't receive it in the first place.

[mothered]

They replied:

here is Laura again, I hope you are well.

We will only give more details to the local authorities, our decision is final.

Have a great day.

So they're still neglecting to do their job and address your concerns.

Okay, tell her to email you Information of where It states In their policy that they can only give more details to the local authorities, and not to the claimant. If she has nothing to hide, she has everything to show - fulfil your request In full.