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+--- Thread: Meta Quest 2 (/Thread-Meta-Quest-2--180528)
Meta Quest 2 - daqrinsa - 02-01-2023
Hey all,
ordered a Quest 2 two days ago and it arrived today.
I opened it, took pics without the Quest box inside and started a support chat.
I told them that I received an empty box and without even asking for photos the rep said "Do you want a refund or replacement?"
I am so DUMB to say I want a refund.
So the next message was "I need to forward your case."
So apparently I am really dumb and make stuff harder for myself. I think it would've been easier to say I want a replacement and probably it would have been fine. Then I could have tried DD or just refunding the replacement.
Now I will wait until they contact me.
RE: Meta Quest 2 - smithakp1 - 02-01-2023
(02-01-2023, 04:52 PM)daqrinsa Wrote: Hey all,
ordered a Quest 2 two days ago and it arrived today.
I opened it, took pics without the Quest box inside and started a support chat.
I told them that I received an empty box and without even asking for photos the rep said "Do you want a refund or replacement?"
I am so DUMB to say I want a refund.
So the next message was "I need to forward your case."
So apparently I am really dumb and make stuff harder for myself. I think it would've been easier to say I want a replacement and probably it would have been fine. Then I could have tried DD or just refunding the replacement.
Now I will wait until they contact me.
Which country are you based at?
RE: Meta Quest 2 - blamb1 - 02-01-2023
(02-01-2023, 04:52 PM)daqrinsa Wrote: Hey all,
ordered a Quest 2 two days ago and it arrived today.
I opened it, took pics without the Quest box inside and started a support chat.
I told them that I received an empty box and without even asking for photos the rep said "Do you want a refund or replacement?"
I am so DUMB to say I want a refund.
So the next message was "I need to forward your case."
So apparently I am really dumb and make stuff harder for myself. I think it would've been easier to say I want a replacement and probably it would have been fine. Then I could have tried DD or just refunding the replacement.
Now I will wait until they contact me.
It wouldn't make a difference whether you asked for a replacement, the process would almost certainly be the same (investigation).
- Did you provide the pictures?
RE: Meta Quest 2 - EquitableEngineer - 02-01-2023
Keep us up to date on this as the method has been having varying levels of success recently
RE: Meta Quest 2 - J23GBP - 02-01-2023
(02-01-2023, 05:03 PM)blamb1 Wrote: It wouldn't make a difference whether you asked for a replacement, the process would almost certainly be the same (investigation).
^^. Nothing to worry about OP, an investigation is a completely normal procedure while SE'ing. Good luck with it, I'm sure you'll have no problems.
RE: Meta Quest 2 - mothered - 02-02-2023
Quote:So the next message was "I need to forward your case."To whom/where? It doesn't Imply It's being Investigated.
We shall await their reply.
RE: Meta Quest 2 - daqrinsa - 02-02-2023
(02-01-2023, 04:57 PM)smithakp1 Wrote:(02-01-2023, 04:52 PM)daqrinsa Wrote: Hey all,
ordered a Quest 2 two days ago and it arrived today.
I opened it, took pics without the Quest box inside and started a support chat.
I told them that I received an empty box and without even asking for photos the rep said "Do you want a refund or replacement?"
I am so DUMB to say I want a refund.
So the next message was "I need to forward your case."
So apparently I am really dumb and make stuff harder for myself. I think it would've been easier to say I want a replacement and probably it would have been fine. Then I could have tried DD or just refunding the replacement.
Now I will wait until they contact me.
Which country are you based at?
Germany
(02-01-2023, 05:03 PM)blamb1 Wrote:(02-01-2023, 04:52 PM)daqrinsa Wrote: Hey all,
ordered a Quest 2 two days ago and it arrived today.
I opened it, took pics without the Quest box inside and started a support chat.
I told them that I received an empty box and without even asking for photos the rep said "Do you want a refund or replacement?"
I am so DUMB to say I want a refund.
So the next message was "I need to forward your case."
So apparently I am really dumb and make stuff harder for myself. I think it would've been easier to say I want a replacement and probably it would have been fine. Then I could have tried DD or just refunding the replacement.
Now I will wait until they contact me.
It wouldn't make a difference whether you asked for a replacement, the process would almost certainly be the same (investigation).
- Did you provide the pictures?
Are you sure? I would usually think that it's way more suspicious when someone's asking for a refund immediately or choosing the refund over a replacement...
They didn't even ask for pictures yet. In the support chat the rep really directly asked whether I want to have a refund or replacement. No pictures required up until that point.
(02-01-2023, 05:48 PM)EquitableEngineer Wrote: Keep us up to date on this as the method has been having varying levels of success recently
Sure thing mate
(02-01-2023, 09:38 PM)J23GBP Wrote:(02-01-2023, 05:03 PM)blamb1 Wrote: It wouldn't make a difference whether you asked for a replacement, the process would almost certainly be the same (investigation).
^^. Nothing to worry about OP, an investigation is a completely normal procedure while SE'ing. Good luck with it, I'm sure you'll have no problems.
Yeah I mean rationally and also while having read a good chunk of articles in the SE sphere, now I know that it really is basic procedure and absolutely normal. NOT investigating would be weird actually. Or pretending to do so.
I just hope they won't fuck with me or blacklist the thing. Originally I wanted to sell it to make some extra money so let's see.
(02-02-2023, 02:43 AM)mothered Wrote:Quote:So the next message was "I need to forward your case."To whom/where? It doesn't Imply It's being Investigated.
We shall await their reply.
They said "To another department" or something.
I keep you all posted.
RE: Meta Quest 2 - mothered - 02-02-2023
(02-02-2023, 02:45 PM)daqrinsa Wrote: They said "To another department" or something.A pretty poor reply that's Interpreted In many different ways.
We'll await further developments.
RE: Meta Quest 2 - blamb1 - 02-02-2023
It wouldn't make a difference whether you asked for a replacement, the process would almost certainly be the same (investigation).
- Did you provide the pictures?
[/quote]
Are you sure? I would usually think that it's way more suspicious when someone's asking for a refund immediately or choosing the refund over a replacement...
They didn't even ask for pictures yet. In the support chat the rep really directly asked whether I want to have a refund or replacement. No pictures required up until that point.
(02-01-2023, 05:48 PM)EquitableEngineer Wrote: Keep us up to date on this as the method has been having varying levels of success recently
Sure thing mate
(02-01-2023, 09:38 PM)J23GBP Wrote: [quote="blamb1" pid='1203842' dateline='1675267392']
It wouldn't make a difference whether you asked for a replacement, the process would almost certainly be the same (investigation).
Admittedly it was somewhat odd for them not to request pictures and immediately enquire on your required reimbursement, if anything I would consider that a good thing.
Regardless the procedure will be the same as all the others - "Investigation" followed by a refund.
And no I wouldn't consider it suspicious at all, as far as you or Meta are concerned your a perfectly legitimate customer who wants your money returned for goods you haven't received and you should proceed as such and not be concerned in the slightest.
RE: Meta Quest 2 - daqrinsa - 02-03-2023
They've sent an email today where the same rep as before introduced himself and kindly asked for a picture of the shipping label. He said "As soon as you have sent me the picture, the expert team can take care of your refund."
Of course, I provided the picture and now I'll wait.