[daqrinsa]

Hey all,

ordered a Quest 2 two days ago and it arrived today.

I opened it, took pics without the Quest box inside and started a support chat.

I told them that I received an empty box and without even asking for photos the rep said "Do you want a refund or replacement?"

I am so DUMB to say I want a refund.

So the next message was "I need to forward your case."

So apparently I am really dumb and make stuff harder for myself. I think it would've been easier to say I want a replacement and probably it would have been fine. Then I could have tried DD or just refunding the replacement.

Now I will wait until they contact me.

[smithakp1]

Hey all,

ordered a Quest 2 two days ago and it arrived today.

I opened it, took pics without the Quest box inside and started a support chat.

I told them that I received an empty box and without even asking for photos the rep said "Do you want a refund or replacement?"

I am so DUMB to say I want a refund.

So the next message was "I need to forward your case."

So apparently I am really dumb and make stuff harder for myself. I think it would've been easier to say I want a replacement and probably it would have been fine. Then I could have tried DD or just refunding the replacement.

Now I will wait until they contact me.

Which country are you based at?

[blamb1]

Hey all,

ordered a Quest 2 two days ago and it arrived today.

I opened it, took pics without the Quest box inside and started a support chat.

I told them that I received an empty box and without even asking for photos the rep said "Do you want a refund or replacement?"

I am so DUMB to say I want a refund.

So the next message was "I need to forward your case."

So apparently I am really dumb and make stuff harder for myself. I think it would've been easier to say I want a replacement and probably it would have been fine. Then I could have tried DD or just refunding the replacement.

Now I will wait until they contact me.

It wouldn't make a difference whether you asked for a replacement, the process would almost certainly be the same (investigation).

- Did you provide the pictures?

[EquitableEngineer]

Keep us up to date on this as the method has been having varying levels of success recently

[J23GBP]

It wouldn't make a difference whether you asked for a replacement, the process would almost certainly be the same (investigation).

^^. Nothing to worry about OP, an investigation is a completely normal procedure while SE'ing. Good luck with it, I'm sure you'll have no problems.

[mothered]

So the next message was "I need to forward your case."

To whom/where? It doesn't Imply It's being Investigated.

We shall await their reply.

[daqrinsa]

Hey all,

ordered a Quest 2 two days ago and it arrived today.

I opened it, took pics without the Quest box inside and started a support chat.

I told them that I received an empty box and without even asking for photos the rep said "Do you want a refund or replacement?"

I am so DUMB to say I want a refund.

So the next message was "I need to forward your case."

So apparently I am really dumb and make stuff harder for myself. I think it would've been easier to say I want a replacement and probably it would have been fine. Then I could have tried DD or just refunding the replacement.

Now I will wait until they contact me.

Which country are you based at?

Germany

---

Hey all,

ordered a Quest 2 two days ago and it arrived today.

I opened it, took pics without the Quest box inside and started a support chat.

I told them that I received an empty box and without even asking for photos the rep said "Do you want a refund or replacement?"

I am so DUMB to say I want a refund.

So the next message was "I need to forward your case."

So apparently I am really dumb and make stuff harder for myself. I think it would've been easier to say I want a replacement and probably it would have been fine. Then I could have tried DD or just refunding the replacement.

Now I will wait until they contact me.

It wouldn't make a difference whether you asked for a replacement, the process would almost certainly be the same (investigation).

- Did you provide the pictures?

Are you sure? I would usually think that it's way more suspicious when someone's asking for a refund immediately or choosing the refund over a replacement...

They didn't even ask for pictures yet. In the support chat the rep really directly asked whether I want to have a refund or replacement. No pictures required up until that point.

---

Keep us up to date on this as the method has been having varying levels of success recently

Sure thing mate

---

It wouldn't make a difference whether you asked for a replacement, the process would almost certainly be the same (investigation).

^^. Nothing to worry about OP, an investigation is a completely normal procedure while SE'ing. Good luck with it, I'm sure you'll have no problems.

Yeah I mean rationally and also while having read a good chunk of articles in the SE sphere, now I know that it really is basic procedure and absolutely normal. NOT investigating would be weird actually. Or pretending to do so.

I just hope they won't fuck with me or blacklist the thing. Originally I wanted to sell it to make some extra money so let's see.

---

So the next message was "I need to forward your case."

To whom/where? It doesn't Imply It's being Investigated.

We shall await their reply.

They said "To another department" or something.

I keep you all posted.

[mothered]

They said "To another department" or something.

A pretty poor reply that's Interpreted In many different ways.

We'll await further developments.

[blamb1]

It wouldn't make a difference whether you asked for a replacement, the process would almost certainly be the same (investigation).

- Did you provide the pictures?
[/quote]

Are you sure? I would usually think that it's way more suspicious when someone's asking for a refund immediately or choosing the refund over a replacement...

They didn't even ask for pictures yet. In the support chat the rep really directly asked whether I want to have a refund or replacement. No pictures required up until that point.

---

Keep us up to date on this as the method has been having varying levels of success recently

Sure thing mate

---

[quote="blamb1" pid='1203842' dateline='1675267392']
It wouldn't make a difference whether you asked for a replacement, the process would almost certainly be the same (investigation).

Admittedly it was somewhat odd for them not to request pictures and immediately enquire on your required reimbursement, if anything I would consider that a good thing.

Regardless the procedure will be the same as all the others - "Investigation" followed by a refund.

And no I wouldn't consider it suspicious at all, as far as you or Meta are concerned your a perfectly legitimate customer who wants your money returned for goods you haven't received and you should proceed as such and not be concerned in the slightest.

[daqrinsa]

They've sent an email today where the same rep as before introduced himself and kindly asked for a picture of the shipping label. He said "As soon as you have sent me the picture, the expert team can take care of your refund."

Of course, I provided the picture and now I'll wait.