RE: Lenovo SE Assistance 02-09-2020, 02:17 AM
#20
(02-08-2020, 09:03 PM)renold458 Wrote:(02-08-2020, 11:14 AM)mothered Wrote: More than likely they'll request to ship It back, so be prepared for It.
I'll periodically check this thread for any updates.
So I decided not to go faulty and went with what I was comfortable with DNA. Called UPS and stated how could they leave my package with someone else who signed my name when I wasn’t home (which I wasn’t). I said I had cameras at work so I can prove I was here (my company won’t provide footage so this was a long shot). UPS stated they’ll investigate. I notified Lenovo of the missing package and they also stated they would investigate. UPS contacts me saying the driver left it with neighbor (assuming to save their ass that they let someone else have package). I contacted Lenovo back with the update, stating I’ll ask them when I get home. I called them again stating neighbor didn’t have it, they offered a replacement or refund and I chose the refund. Was told a manager would contact me within the next 24-48 hours regarding the refund. Looks like a go!
This was their error In shipment.
Quote:UPS contacts me saying the driver left it with neighbor
You've targeted and tackled this In an effective manner, which ultimately led to the SE succeeding.
A job well done.














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