[dragoph]

Since the item came to my mailbox

I assume you didn't sign anything, so as far as you're concerned, you did not personally receive the package.

Hopefully, when I recalled they told me they said they could give me a refund and would start an investigation with canada post (which i assume is protocol), but the email I received only stated "Your Case has been received" instead of a refund confirmation. It would have been ideal if I could have gotten a replacement sent but the item was currently out of stock online. Ive heard best buy sometimes lies about a refund being issued so who knows. Will update in a week or so.