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+--- Thread: SE Bestbuy -> Canada Post (/Thread-SE-Bestbuy-Canada-Post)
SE Bestbuy -> Canada Post - dragoph - 01-13-2020
Im attempting to SE bestbuy for airpod pros that came to my community mailbox . I used the DNA method and was told to wait a couple days or they would refund or replace the item. When I contacted them today they told me to contact Canada Post. Since the item came to my mailbox, I assume this will be suspicious and or lead to trouble. Any idea how I should proceed?
RE: SE Bestbuy -> Canada Post - mothered - 01-13-2020
Quote:Since the item came to my mailbox
I assume you didn't sign anything, so as far as you're concerned, you did not personally receive the package.
RE: SE Bestbuy -> Canada Post - dragoph - 01-13-2020
(01-13-2020, 08:27 PM)mothered Wrote:Quote:Since the item came to my mailbox
I assume you didn't sign anything, so as far as you're concerned, you did not personally receive the package.
Hopefully, when I recalled they told me they said they could give me a refund and would start an investigation with canada post (which i assume is protocol), but the email I received only stated "Your Case has been received" instead of a refund confirmation. It would have been ideal if I could have gotten a replacement sent but the item was currently out of stock online. Ive heard best buy sometimes lies about a refund being issued so who knows. Will update in a week or so.
RE: SE Bestbuy -> Canada Post - mothered - 01-14-2020
(01-13-2020, 11:16 PM)dragoph Wrote: when I recalled they told me they said they could give me a refund and would start an investigation with canada post (which i assume is protocol),If this Is stated chronologically, It doesn't make sense.
I don't see how a refund can be Issued, and an Investigation take place thereafter.
(01-13-2020, 11:16 PM)dragoph Wrote: but the email I received only stated "Your Case has been received" instead of a refund confirmation.I'd say they've opened an Investigation.
Please keep us updated as developments come to hand.
RE: SE Bestbuy -> Canada Post - dragoph - 01-18-2020
UPDATE: Havnt received any call or email for an investigation yet but money has been refunded.
RE: SE Bestbuy -> Canada Post - Jerban - 01-18-2020
(01-18-2020, 05:36 PM)dragoph Wrote: UPDATE: Havnt received any call or email for an investigation yet but money has been refunded.
Nice, if they ship to europe ima give it a go.
RE: SE Bestbuy -> Canada Post - mothered - 01-19-2020
(01-18-2020, 05:36 PM)dragoph Wrote: UPDATE: Havnt received any call or email for an investigation yet but money has been refunded.
Did you receive any correspondence relating to the refund Itself?
RE: SE Bestbuy -> Canada Post - dragoph - 06-11-2020
(01-19-2020, 02:38 AM)mothered Wrote:i received an email asking for more information but i ignored it and nothing has happend so far, sorry for the late reply(01-18-2020, 05:36 PM)dragoph Wrote: UPDATE: Havnt received any call or email for an investigation yet but money has been refunded.
Did you receive any correspondence relating to the refund Itself?
RE: SE Bestbuy -> Canada Post - mothered - 06-12-2020
(06-11-2020, 08:23 PM)dragoph Wrote:No problem whatsoever with the late reply.(01-19-2020, 02:38 AM)mothered Wrote:i received an email asking for more information but i ignored it and nothing has happend so far, sorry for the late reply(01-18-2020, 05:36 PM)dragoph Wrote: UPDATE: Havnt received any call or email for an investigation yet but money has been refunded.
Did you receive any correspondence relating to the refund Itself?
What type of Information did they request?