[azizouma]

I get a contact agent button, after pressing that I get submit a ticket button, I did submit a ticket a couple of hours ago and no response, no matter how much I try I can't get to speak to an agent :/. When I write Hello I get a "Hi I am Siyo" which is a fake

Unfortunately, if you don't have the option of accessing the live chat (something that has happened to me on several occasions) then you will have to go the ticket route. It is definitely longer, as they usually take up to 24 hours to reply to each of your messages but it sure does work, and only takes about 5 messages total to secure the refund.

I only got one message and that was 16 hours ago, guess I will be getting them one by one after every 24 hours . If anyone's interested I'll update on how it goes after I finish with them.

Please let us know