RE: SHEIN refund 06-08-2023, 10:16 PM
#11
(06-08-2023, 05:21 PM)Byhass Wrote:(06-08-2023, 03:47 PM)NorthSpamz Wrote:I get a contact agent button, after pressing that I get submit a ticket button, I did submit a ticket a couple of hours ago and no response, no matter how much I try I can't get to speak to an agent :/. When I write Hello I get a "Hi I am Siyo" which is a fake(06-08-2023, 03:13 AM)azizouma Wrote: What was the amount of the order ? Fresh account ?
Just shy of £300 and yes, it was a fresh account.
(06-08-2023, 03:02 PM)Byhass Wrote: How do you do it? Right now I'm trying to contact them but it doesn't seem like there's an option for live chat, I keep getting a bot and no answers
I used their messaging option on app. You'll get connected to the bot but if you keep requesting more help or if you type 'agent' it will allow you to send a message to one of their reps.
Unfortunately, if you don't have the option of accessing the live chat (something that has happened to me on several occasions) then you will have to go the ticket route. It is definitely longer, as they usually take up to 24 hours to reply to each of your messages but it sure does work, and only takes about 5 messages total to secure the refund.



![[+]](https://sinister.li/images/modern/collapse_collapsed.png)
. If anyone's interested I'll update on how it goes after I finish with them.