[Dazen4xx]

I just went onto chat again and ask for the situation to be escalated and she denied me I tried to ask again and she shut down the chat.

Absolutely appalling.

As a buyer, you have every right to request an escalation. As a company, It's Amazon's policy that claims can be escalated. Keep a record of the above chat session. This time contact Amazon by phone and "demand" an escalation, and don't get off the line until they comply.

So I went onto a call and I told them to escalate it but all she did was bring me to her manager and they kept asking for a PR. Theyre persistent with this PR so im not sure I think I took the L idk what else to do in this situation.