[mothered]

I have a screen shot of the chat saying that she will get me my refund and it will be processed in 48 hours

Good work.

They cannot change their mind just because they feel like It. Request an escalation and forward the evidence of the refund confirmation.

[Dazen4xx]

I have a screen shot of the chat saying that she will get me my refund and it will be processed in 48 hours

Good work.

They cannot change their mind just because they feel like It. Request an escalation and forward the evidence of the refund confirmation.

how do I request escalation go on chat and ask them to escalate the situation?

---

I have a screen shot of the chat saying that she will get me my refund and it will be processed in 48 hours

Good work.

They cannot change their mind just because they feel like It. Request an escalation and forward the evidence of the refund confirmation.

how do I request escalation go on chat and ask them to escalate the situation?

what if they deny me or keep asking for PR

[Dazen4xx]

I have a screen shot of the chat saying that she will get me my refund and it will be processed in 48 hours

Good work.

They cannot change their mind just because they feel like It. Request an escalation and forward the evidence of the refund confirmation.

how do I request escalation go on chat and ask them to escalate the situation?

---

Good work.

They cannot change their mind just because they feel like It. Request an escalation and forward the evidence of the refund confirmation.

how do I request escalation go on chat and ask them to escalate the situation?

what if they deny me or keep asking for PR

I just went onto chat again and ask for the situation to be escalated and she denied me I tried to ask again and she shut down the chat.

[mothered]

I just went onto chat again and ask for the situation to be escalated and she denied me I tried to ask again and she shut down the chat.

Absolutely appalling.

As a buyer, you have every right to request an escalation. As a company, It's Amazon's policy that claims can be escalated. Keep a record of the above chat session. This time contact Amazon by phone and "demand" an escalation, and don't get off the line until they comply.

[Dazen4xx]

I just went onto chat again and ask for the situation to be escalated and she denied me I tried to ask again and she shut down the chat.

Absolutely appalling.

As a buyer, you have every right to request an escalation. As a company, It's Amazon's policy that claims can be escalated. Keep a record of the above chat session. This time contact Amazon by phone and "demand" an escalation, and don't get off the line until they comply.

So I went onto a call and I told them to escalate it but all she did was bring me to her manager and they kept asking for a PR. Theyre persistent with this PR so im not sure I think I took the L idk what else to do in this situation.

[mothered]

So I went onto a call and I told them to escalate it but all she did was bring me to her manager and they kept asking for a PR. Theyre persistent with this PR so im not sure I think I took the L idk what else to do in this situation.

Amazon will remain adamant with a PR but as said, It's well within your rights to have your claim escalated.

They cannot refuse It.
It's that simple.

[KingDead]

I don't mean to keep picking on Indian people as some are very nice but a large number of them will lie and say anything to get off the phone with you.

They are Indeed very nice people.

I have a lot of Indian friends who're very kind-hearted and truthful to themselves and those around them, but as with all cultures, you get the good and the bad In everyone.

Yeah true but it just seems proportionally high in the Customer Service sector.
I would much rather they just tell me the truth, that are not going to do anything and not make out wild lies.

[mothered]

I don't mean to keep picking on Indian people as some are very nice but a large number of them will lie and say anything to get off the phone with you.

They are Indeed very nice people.

I have a lot of Indian friends who're very kind-hearted and truthful to themselves and those around them, but as with all cultures, you get the good and the bad In everyone.

Yeah true but it just seems proportionally high in the Customer Service sector.
I would  much rather they just tell me the truth, that are not going to do anything and not make out wild lies.

I agree with you 100%.

Customer service should be provided In a truthful, Impartial and unbiased fashion.

[Bossbosskimmyhed]

could try ftid? but takes very long

[NuPhy1]

Yeah true but it just seems proportionally high in the Customer Service sector.
I would  much rather they just tell me the truth, that are not going to do anything and not make out wild lies.

I completely agree with you on these two points. I must say, Amazon is operating on such a large scale and has so many reps, and has been hit quite hard over the years.