[JuniorUK]

i cant figure out the exact wording because it was on the phone but  it was along the lines of "after the investigation goes through would you like to be compensated with replacement or refund"

It sounds like they're simply discussing your options If the Investigation concludes In your favor.

now another update, they just emailed me saying they to call me to discuss something.

Please reply after you've communicated with them.

will do, will be in about 10 hours or so since their call hours arent open now.

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now another update, they just emailed me saying they to call me to discuss something.

Please reply after you've communicated with them.

but also i want to ask, is this normal??