[aelizia]

The delivery company now collect the box and do a investigation before sunglasses hut do anything they said they can’t do anything until the delivery company finish there investigation.

Been over a week for me for the same investigation I think they’ve now started to assess claims properly.. mine is looking like a fail

Trouble is if they collect the box then sunglasses hut refuse a refund, how are we meant to send them back for a refund, massive L if that happens :/

this sounds shit, wonder if its the same for EVRI. ordered mine last Thur and the dickhead courier has still not delivered it lol, if ive missed out on this because of that imma be pissed.

[Imbroke101]

The delivery company now collect the box and do a investigation before sunglasses hut do anything they said they can’t do anything until the delivery company finish there investigation.

Been over a week for me for the same investigation I think they’ve now started to assess claims properly.. mine is looking like a fail

Trouble is if they collect the box then sunglasses hut refuse a refund, how are we meant to send them back for a refund, massive L if that happens :/

Could refund in store or just send them back and see what happens

[aelizia]

Been over a week for me for the same investigation I think they’ve now started to assess claims properly.. mine is looking like a fail

Trouble is if they collect the box then sunglasses hut refuse a refund, how are we meant to send them back for a refund, massive L if that happens :/

Could refund in store or just send them back and see what happens

Think what they’re getting at is How are you supposed to refund w/o the box

[Jhxxhdudjshd]

Trouble is if they collect the box then sunglasses hut refuse a refund, how are we meant to send them back for a refund, massive L if that happens :/

Could refund in store or just send them back and see what happens

Think what they’re getting at is How are you supposed to refund w/o the box

Just use another box or plastic bag?? You don't need to return them in the exact same box they were shipped in.

[aelizia]

Could refund in store or just send them back and see what happens

Think what they’re getting at is How are you supposed to refund w/o the box

Just use another box or plastic bag?? You don't need to return them in the exact same box they were shipped in.

Sorry am I missing something? When they say they’re collecting the box, are they not in about the delivery box + the box the item was supposed to be In? They going to accept a return of some sunglasses in a plastic bag??

[SilentSniper8122]

Could refund in store or just send them back and see what happens

Think what they’re getting at is How are you supposed to refund w/o the box

Just use another box or plastic bag?? You don't need to return them in the exact same box they were shipped in.

When they want to do a investigation as far as I’m aware, they collect the box with the contents that you received so you’ll be left with just a pair of sun glasses, I can’t see you being able to return them on there own.

[JohnnyDogs23]

The delivery company now collect the box and do a investigation before sunglasses hut do anything they said they can’t do anything until the delivery company finish there investigation.

Been over a week for me for the same investigation I think they’ve now started to assess claims properly.. mine is looking like a fail

Trouble is if they collect the box then sunglasses hut refuse a refund, how are we meant to send them back for a refund, massive L if that happens :/

They have told me that they can only offer a replacement no refund

still waiting for updates from the carrier they say and this is EB

anybody know a law around this?

[aelizia]

Been over a week for me for the same investigation I think they’ve now started to assess claims properly.. mine is looking like a fail

Trouble is if they collect the box then sunglasses hut refuse a refund, how are we meant to send them back for a refund, massive L if that happens :/

They have told me that they can only offer a replacement no refund

still waiting for updates from the carrier they say and this is EB

anybody know a law around this?

couldn’t you accept the return, and refund the return?

[Jhxxhdudjshd]

Think what they’re getting at is How are you supposed to refund w/o the box

Just use another box or plastic bag?? You don't need to return them in the exact same box they were shipped in.

Sorry am I missing something? When they say they’re collecting the box, are they not in about the delivery box + the box the item was supposed to be In? They going to accept a return of some sunglasses in a plastic bag??

No, they are just talking about the shipping box. They aren't going to take the glasses case as well. Plus, you can just ignore the shipping person if they actually come to collect the box

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Think what they’re getting at is How are you supposed to refund w/o the box

Just use another box or plastic bag?? You don't need to return them in the exact same box they were shipped in.

When they want to do a investigation as far as I’m aware, they collect the box with the contents that you received so you’ll be left with just a pair of sun glasses, I can’t see you being able to return them on there own.

No, they just want to collect the shipping box, you keep the contents of the box and just give them the brown shipping box with nothing in it

[aelizia]

Been over a week for me for the same investigation I think they’ve now started to assess claims properly.. mine is looking like a fail

Trouble is if they collect the box then sunglasses hut refuse a refund, how are we meant to send them back for a refund, massive L if that happens :/

They have told me that they can only offer a replacement no refund

still waiting for updates from the carrier they say and this is EB

anybody know a law around this?

any update on this? they have told me the same, but are longing out actually going through with it, havent heard from them in a few days after a few calls/emails ):<