[plop442]

Hey guys. Asos stopped issuing instant refunds on peb and dna under 150£. The support team confirms the refund, but the email confirming that never arrives and 2 days later an email about closure of the account arrives from the investigation team or smth. I don’t suggest doing pebs or dnas. If you have any other methods that still work feel free to share with us

Are you still able to return the package?

yes thats possable, but they dont provide prepaid label so i would have to send it on my on costs

they do provide a prepaid label, just go to royal mail site and choose pick a retailer and select asos and u get a label

[xVita]

Hey guys. Asos stopped issuing instant refunds on peb and dna under 150£. The support team confirms the refund, but the email confirming that never arrives and 2 days later an email about closure of the account arrives from the investigation team or smth. I don’t suggest doing pebs or dnas. If you have any other methods that still work feel free to share with us

I had the same result but managed to get the money back cause of buyer protection from Klarna (something like PayPal).
But the perma ban for asos is there

[KettyKevin500]

I had one work only yesterday. They’ve probably linked your accounts or claims.

Can you specify what SE you did? Peb or Dna? And how much the items in your parcel were worth?

PEB, total around £120 missing item worth around £100

[NuPhy1]

I had the same result but managed to get the money back cause of buyer protection from Klarna (something like PayPal).
But the perma ban for asos is there

That's good to know. Did they not respond at all? How long was the process?

[bingoman777]

Hey guys. Asos stopped issuing instant refunds on peb and dna under 150£. The support team confirms the refund, but the email confirming that never arrives and 2 days later an email about closure of the account arrives from the investigation team or smth. I don’t suggest doing pebs or dnas. If you have any other methods that still work feel free to share with us

I had the same result but managed to get the money back cause of buyer protection from Klarna (something like PayPal).
But the perma ban for asos is there

How does the process of claiming back from Klarna look like? did you peb or dna?

[coreymcalinson]

I had one work only yesterday.

This confirms It hasn't been patched.

how did you hang your Mac address?
I too can confirm that it has been patched. Two more people from my environment have encountered the same problem. I have used entirely new credentials, new Paypal account, new phone number, new device, VPN (double) and have even changed the MAC address of the device. Although, I have done the same SE on the very same network before, but it has never been a problem till now. It appears that the problem is not the detection of linked accounts, but a change in their refunding process.

[xVita]

I had the same result but managed to get the money back cause of buyer protection from Klarna (something like PayPal).
But the perma ban for asos is there

That's good to know. Did they not respond at all? How long was the process?

They didnt respond to Klarna
It took something over 4 weeks

[NuPhy1]

They didnt respond to Klarna
It took something over 4 weeks

Thank you for the information. That's really interesting to know.