[Akoz]

Hi, do you just say, that the glasses weren’t in the box, or that the whole box wasn’t in the package?

Just the glasses themselves as I am to believe

[mothered]

Hi, do you just say, that the glasses weren’t in the box, or that the whole box wasn’t in the package?

Just the glasses themselves as I am to believe

Correct.

[Camz77]

Ray bans arrived today. Gonna eb it now. The ray ban parcel wasn’t sealed tho

[D1919]

Ray bans arrived today. Gonna eb it now. The ray ban parcel wasn’t sealed tho

I wouldn’t mention that to them, that will lead to a courier investigation to make it look like the parcel was tampered with. You want them to believe it was a manufacturing/packing error.

Just mention that the sunglasses case was empty and it will be a success.

[mothered]

Ray bans arrived today. Gonna eb it now. 

The EB/missing Item method has a very high success rate against Ray-Ban.

The ray ban parcel wasn’t sealed tho

Good.

If for some reason the claim Is declined, the package was tampered with and the shades were stolen In transit.

[Camz77]

Thank you how long would you say they process the refund and reply to email

[Doomza]

Thank you how long would you say they process the refund and reply to email

Mine took about 10 days or so but email replies were slow.. You can speed it up if you call them..

[mothered]

how long would you say they process the refund and reply to email

As per the comment above.

In my case, It took just under a week.

[Ordnael92]

I'm receiving a pair on Friday and plan to contact them via chat.
I will keep you updated about the outcome.

[blackzebra]

How are you guys doing this? EB with everything (case, papers..) but not the glasses? Or completely empty?