[mothered]

Yeah phone call definitely seems the way to go with these. Had a quick call this morning and they just apologised and said are you happy to receive a refund and we'll send you an email. I'll update when/if I actually receive the email.

Good to read they've approved the refund.

Barring any unforeseen circumstances, your account will be credited within x-amount of business days.

[Doomza]

Yeah phone call definitely seems the way to go with these. Had a quick call this morning and they just apologised and said are you happy to receive a refund and we'll send you an email. I'll update when/if I actually receive the email.

Good to read they've approved the refund.

Barring any unforeseen circumstances, your account will be credited within x-amount of business days.

Email received from the original person I dealt with saying they are still waiting back to hear from the refund team. So the reps are offering refund without the power to do so I think.

[mothered]

Email received from the original person I dealt with saying they are still waiting back to hear from the refund team. So the reps are offering refund without the power to do so I think.

They've pretty much approved It here:

and said are you happy to receive a refund and we'll send you an email.

As per below, I'd say they're referring to receiving confirmation of when the refund will be processed.

they are still waiting back to hear from the refund team

[Doomza]

Email received from the original person I dealt with saying they are still waiting back to hear from the refund team. So the reps are offering refund without the power to do so I think.

They've pretty much approved It here:

and said are you happy to receive a refund and we'll send you an email.

As per below, I'd say they're referring to receiving confirmation of when the refund will be processed.

they are still waiting back to hear from the refund team

Refund came through today.

[mothered]

Refund came through today.

I didn't expect anything less.

Congrats.

[Akoz]

Email received from the original person I dealt with saying they are still waiting back to hear from the refund team. So the reps are offering refund without the power to do so I think.

They've pretty much approved It here:

and said are you happy to receive a refund and we'll send you an email.

As per below, I'd say they're referring to receiving confirmation of when the refund will be processed.

they are still waiting back to hear from the refund team

Refund came through today.

Gratz, I am just awaiting my prescription information this Wednesday and I am going to attempt on some custom prescription sunglasses

[mothered]

I am just awaiting my prescription information this Wednesday and I am going to attempt on some custom prescription sunglasses

Good luck with It.

If you remember, please quote/tag me.

[Akoz]

I am just awaiting my prescription information this Wednesday and I am going to attempt on some custom prescription sunglasses

Good luck with It.

If you remember, please quote/tag me.

Items now ordered, Due to prescription it will take an initial 8 days for delivery but I will update when they have arrived.

[mothered]

Items now ordered, Due to prescription it will take an initial 8 days for delivery but I will update when they have arrived.

Yes, a one week+ waiting period Is expected with prescription glasses.

We shall await your update.

[sxkxsyzgdpgfni]

Hi, do you just say, that the glasses weren’t in the box, or that the whole box wasn’t in the package?