Amazon denying refund, claiming they received the wrong item.

mothered · 07-03-2022, 03:58 PM

(07-03-2022, 02:23 PM)Sutfnabor Wrote: I have requested details/photos of the item they received, however they keep sending me the usual ofm emails that are written beforehand, completely ignoring my requests.

Good move.

If they have nothing to hide, they have everything to show, hence It shouldn't be a problem forwarding you the details of the Item at their disposal.

(07-03-2022, 02:23 PM)Sutfnabor Wrote: This I have done as well, the customer service representatives tell me they send emails to the specialists so they can get in touch with me but this never happens.

Their noncompliance speaks a thousand words.

It's quite evident why they're neglecting to reply.

(07-03-2022, 02:23 PM)Sutfnabor Wrote: I have publicly posted on one of Amazon's social media platforms, they redirected me to a unique customer service page where I filled in some information. According to what they said I should be getting a response within a few days, I will keep this thread updated if that happens.

Stating the obvious, have you also been In contact by phone?

Sutfnabor · 07-03-2022, 04:18 PM

(07-03-2022, 03:58 PM)mothered Wrote: Stating the obvious, have you also been In contact by phone?

Yes, and the outcome was the same as live chat (on another account): the representative sending an email to the account specialist team to get in touch with me.

mothered · 07-03-2022, 04:25 PM

(07-03-2022, 04:18 PM)Sutfnabor Wrote:
(07-03-2022, 03:58 PM)mothered Wrote: Stating the obvious, have you also been In contact by phone?

Yes, and the outcome was the same as live chat (on another account): the representative sending an email to the account specialist team to get in touch with me.

Pathetic to say the least.

We'll wait and see whether the other customer service department replies.

Sutfnabor · 07-10-2022, 11:28 PM

Just received an email stating my refund was cancelled because the warehouse confirmed they did not receive the item... I'm speechless.

Andrea Bags · 07-10-2022, 11:44 PM

(07-03-2022, 02:23 PM)Sutfnabor Wrote:
(07-03-2022, 12:19 PM)mothered Wrote: Tell them to provide you the Item description and every associated detail - where applicable, serial number, SKU number, etc.

This will confirm precisely which Item they have on hand.
I have requested details/photos of the item they received, however they keep sending me the usual ofm emails that are written beforehand, completely ignoring my requests.

(07-03-2022, 12:19 PM)mothered Wrote: Request to forward the matter to senior management.
This I have done as well, the customer service representatives tell me they send emails to the specialists so they can get in touch with me but this never happens.

I have publicly posted on one of Amazon's social media platforms, they redirected me to a unique customer service page where I filled in some information. According to what they said I should be getting a response within a few days, I will keep this thread updated if that happens.

can you share information about this unique customer service page and why your bank won't help?

mothered · 07-11-2022, 04:52 AM

(07-10-2022, 11:28 PM)Sutfnabor Wrote: Just received an email stating my refund was cancelled because the warehouse confirmed they did not receive the item..

Didn't they already claim this?

Quote:the account specialists claim that they received the wrong item

As stated In my other post, reiterate the following details:

(07-03-2022, 12:19 PM)mothered Wrote: Tell them to provide you the Item description and every associated detail - where applicable, serial number, SKU number, etc.

This will confirm precisely which Item they have on hand.

Sutfnabor · 07-12-2022, 05:21 PM

Okay, at this point it just seems like they're trolling me.. Sorry for not updating this thread, I was busy.

Two days ago I received the following email:

''Hello,

I have reviewed your order and confirmed that we received your return on Apr 23, 2022. However, it takes two weeks from the day we receive your return for your return to be processed. We will then request a refund.

Thanks for your understanding and patience.

Sincerely,

Account Specialist''

Do they live 3 months in the past, or are they trying to make me go crazy?

Sutfnabor · 07-12-2022, 06:46 PM

(07-12-2022, 05:50 PM)achraf196 Wrote: I bought a computer bought and sold from amazon on amazon.it, I want to ask for a duplicate. who can give me a hand?i paid 12 %

I'd appreciate it if you created your own thread instead of hijacking mine.

mothered · 07-13-2022, 05:57 AM

(07-12-2022, 05:21 PM)Sutfnabor Wrote: Sorry for not updating this thread, I was busy.

No problem at all.

(07-12-2022, 05:21 PM)Sutfnabor Wrote: Two days ago I received the following email:

''Hello,

I have reviewed your order and confirmed that we received your return on Apr 23, 2022. However, it takes two weeks from the day we receive your return for your return to be processed. We will then request a refund.

Thanks for your understanding and patience.

Sincerely,

Account Specialist''

This Is ridiculous - one minute they state the Item wasn't received, and the next minute they have It at their disposal.

Stick with this (the latest) reply, and keep referencing It with all communications.

Sutfnabor · 07-13-2022, 11:34 AM

(07-13-2022, 05:57 AM)mothered Wrote: Stick with this (the latest) reply, and keep referencing It with all communications.

They keep telling me the same thing: that it can take up to 2 weeks before my return is processed.

Should I just wait 2 weeks and see if there's any development before contacting them again?