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+--- Thread: Amazon denying refund, claiming they received the wrong item. (/Thread-Amazon-denying-refund-claiming-they-received-the-wrong-item)
Amazon denying refund, claiming they received the wrong item. - Sutfnabor - 07-02-2022
Around 4 months ago after I purchased a high value item my account was closed. I contacted amazon and asked if I could return it, they provided me with a return label. I had sent in the wrong item, so after explaining the situation and getting a new return label I sent back the correct item. 2 months ago I received an email stating my return was processed and my funds would appear on my bank within a week (this email was sent by customer service, not by an account specialist).
Since then I have repeatedly contacted amazon because I did not receive my money back, but the account specialists claim that they received the wrong item. When I tried to explain the situation several times, they kept sending me the low effort emails stating they received the wrong item. They do not respond at all anymore.
Tried the jeff bezos mail address, received the same response.
My bank refuses to help.
Is there anything at all I can do? Or is this another case of the rich f*cking over the poor with no option to fight back?
RE: Amazon denying refund, claiming they received the wrong item. - Starkel - 07-02-2022
(07-02-2022, 07:47 PM)Sutfnabor Wrote: Tried the jeff bezos mail address, received the same response.
What????
RE: Amazon denying refund, claiming they received the wrong item. - gihemav3 - 07-02-2022
(07-02-2022, 07:51 PM)Starkel Wrote:is this dude saying he emailed THE FOUNDER of amazon to get a return? hahaha(07-02-2022, 07:47 PM)Sutfnabor Wrote: Tried the jeff bezos mail address, received the same response.
What????
man has much more important business than that
RE: Amazon denying refund, claiming they received the wrong item. - Sutfnabor - 07-02-2022
(07-02-2022, 08:00 PM)gihemav3 Wrote: is this dude saying he emailed THE FOUNDER of amazon to get a return? hahahaUsually, Jeff Bezos' team of specialists are the ones who answer the emails on his behalf.
man has much more important business than that
RE: Amazon denying refund, claiming they received the wrong item. - Andrea Bags - 07-02-2022
why would your bank refuse to help you
RE: Amazon denying refund, claiming they received the wrong item. - EUCommunity - 07-02-2022
(07-02-2022, 07:47 PM)Sutfnabor Wrote: Or is this another case of the rich f*cking over the poor with no option to fight back?Rather ironic, no?
In any case I would be curious as to why your bank refuses to intervene. It realistically depends on how you paid but if it was credit then you have a legal right, and even if debit, their should be visa and mastercard chargeback protocols your bank can follow. Thats not to say Amazon wouldnt reply to such a chargeback but it would certainly help your case.
RE: Amazon denying refund, claiming they received the wrong item. - Sutfnabor - 07-02-2022
(07-02-2022, 09:08 PM)EUCommunity Wrote: Rather ironic, no?
Gotta disagree with you here, I'd say there's a huge difference between me, a minimum wage worker who works his ass off paycheck to paycheck earning 8usd an hour and an international corporation, one of the world's largest. Just trying to stay alive, you know ¯\_(ツ)_/¯
RE: Amazon denying refund, claiming they received the wrong item. - Sutfnabor - 07-03-2022
@mothered, can I hear your advice?
Forgot to add, my bank told me they can't do chargebacks. I guess banks work different here where I live.
RE: Amazon denying refund, claiming they received the wrong item. - mothered - 07-03-2022
Quote:Since then I have repeatedly contacted amazon because I did not receive my money back, but the account specialists claim that they received the wrong itemTypical of Amazon.
They're known for claiming to have received the wrong Item, and refuse to justify It.
Quote:the account specialists claim that they received the wrong itemTell them to provide you the Item description and every associated detail - where applicable, serial number, SKU number, etc.
This will confirm precisely which Item they have on hand.
Quote:Is there anything at all I can do?Request to forward the matter to senior management.
As per my quote above, It's crucial to get the Item details.
RE: Amazon denying refund, claiming they received the wrong item. - Sutfnabor - 07-03-2022
(07-03-2022, 12:19 PM)mothered Wrote: Tell them to provide you the Item description and every associated detail - where applicable, serial number, SKU number, etc.I have requested details/photos of the item they received, however they keep sending me the usual ofm emails that are written beforehand, completely ignoring my requests.
This will confirm precisely which Item they have on hand.
(07-03-2022, 12:19 PM)mothered Wrote: Request to forward the matter to senior management.This I have done as well, the customer service representatives tell me they send emails to the specialists so they can get in touch with me but this never happens.
I have publicly posted on one of Amazon's social media platforms, they redirected me to a unique customer service page where I filled in some information. According to what they said I should be getting a response within a few days, I will keep this thread updated if that happens.