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+--- Thread: Sunglass Hut UK Help (/Thread-Sunglass-Hut-UK-Help)
RE: Sunglass Hut UK Help - mothered - 06-10-2023
(06-09-2023, 06:32 PM)aelizia Wrote: am i all good saying i dont have the original box anymore as its been too long etc..?Didn't they only request a photo of the empty box?
RE: Sunglass Hut UK Help - aelizia - 06-10-2023
(06-10-2023, 09:58 AM)mothered Wrote:(06-09-2023, 06:32 PM)aelizia Wrote: am i all good saying i dont have the original box anymore as its been too long etc..?Didn't they only request a photo of the empty box?
yeah you are right, they actually wrote in the original email "For the next 10 days, please don’t throw away the packaging as the courier might need to come back and collect it, for an internal investigation." and its been way longer than fucking 10 days lol so that isnt a worry.
RE: Sunglass Hut UK Help - mothered - 06-11-2023
(06-10-2023, 02:57 PM)aelizia Wrote:Sounds good so far.(06-10-2023, 09:58 AM)mothered Wrote:(06-09-2023, 06:32 PM)aelizia Wrote: am i all good saying i dont have the original box anymore as its been too long etc..?Didn't they only request a photo of the empty box?
yeah you are right, they actually wrote in the original email "For the next 10 days, please don’t throw away the packaging as the courier might need to come back and collect it, for an internal investigation." and its been way longer than fucking 10 days lol so that isnt a worry.
Any recent updates?
RE: Sunglass Hut UK Help - aelizia - 06-11-2023
(06-11-2023, 09:38 AM)mothered Wrote:(06-10-2023, 02:57 PM)aelizia Wrote:Sounds good so far.(06-10-2023, 09:58 AM)mothered Wrote: Didn't they only request a photo of the empty box?
yeah you are right, they actually wrote in the original email "For the next 10 days, please don’t throw away the packaging as the courier might need to come back and collect it, for an internal investigation." and its been way longer than fucking 10 days lol so that isnt a worry.
Any recent updates?
nah they’re not open on weekends lol, typical. Will call them Monday.
RE: Sunglass Hut UK Help - mothered - 06-12-2023
(06-11-2023, 11:34 AM)aelizia Wrote: they’re not open on weekends lol, typical. Will call them Monday.Be sure to keep us updated.
RE: Sunglass Hut UK Help - aelizia - 06-12-2023
(06-12-2023, 09:44 AM)mothered Wrote:(06-11-2023, 11:34 AM)aelizia Wrote: they’re not open on weekends lol, typical. Will call them Monday.Be sure to keep us updated.
just called, they wouldnt put me through to anyone, basically just said "ill message the person who handled your case as theyre currently busy" and that i just have to wait lol.
RE: Sunglass Hut UK Help - Roadman - 06-12-2023
Does your UPS tracking page say claim in progress/approved/denied etc.?
RE: Sunglass Hut UK Help - aelizia - 06-12-2023
(06-12-2023, 03:12 PM)Roadman Wrote: Does your UPS tracking page say claim in progress/approved/denied etc.?mine was sent with EVRI
RE: Sunglass Hut UK Help - aelizia - 06-14-2023
(06-12-2023, 02:54 PM)aelizia Wrote:(06-12-2023, 09:44 AM)mothered Wrote:(06-11-2023, 11:34 AM)aelizia Wrote: they’re not open on weekends lol, typical. Will call them Monday.Be sure to keep us updated.
just called, they wouldnt put me through to anyone, basically just said "ill message the person who handled your case as theyre currently busy" and that i just have to wait lol.
@mothered what you reckon boss? do I even bother ‘threatening’ with going to the bank? if I did this on my credit card I would have already tbf lol. Been nearly a month since I opened the ticket with SH!
RE: Sunglass Hut UK Help - mothered - 06-14-2023
(06-14-2023, 04:57 AM)aelizia Wrote:Ridiculous.(06-12-2023, 02:54 PM)aelizia Wrote:(06-12-2023, 09:44 AM)mothered Wrote: Be sure to keep us updated.
just called, they wouldnt put me through to anyone, basically just said "ill message the person who handled your case as theyre currently busy" and that i just have to wait lol.
@mothered what you reckon boss? do I even bother ‘threatening’ with going to the bank? if I did this on my credit card I would have already tbf lol. Been nearly a month since I opened the ticket with SH!
How many times (per day) have you tried to get In contact?