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+--- Thread: Costco label (/Thread-Costco-label)
RE: Costco label - Andrea Bags - 07-04-2022
(07-04-2022, 04:14 AM)mothered Wrote:yes(07-04-2022, 01:02 AM)Andrea Bang Wrote: they're refusing to give me one because of my initial non-receipt claimDid you withdraw the DNA claim, and told them that you've located the package?
(07-02-2022, 09:44 PM)EUCommunity Wrote:they're saying in store is my only option(07-02-2022, 09:37 PM)Andrea Bang Wrote:You bought the item online, surely you are still therefore able to return the item under the Consumer Rights Act. Maybe they wont give you a label but you must be able to return the TV to their returns address using your own courier.(07-02-2022, 09:34 PM)EUCommunity Wrote: Im not trolling.yes I can return it only in store because I had called and filed a case of non receipt they are saying no because it my first claim that's how I found out I can't get a label changing my story to that
You didnt get the parcel, obviously the tracking still shows it was delivered. It turned out that it was delivered to your neighbour by mistake and you only found out after contacting Costco. Therefore you are now in possession of the TV and wish to return it.
RE: Costco label - mothered - 07-04-2022
(07-04-2022, 04:16 AM)Andrea Bang Wrote:So why are they refusing a return label?(07-04-2022, 04:14 AM)mothered Wrote:yes(07-04-2022, 01:02 AM)Andrea Bang Wrote: they're refusing to give me one because of my initial non-receipt claimDid you withdraw the DNA claim, and told them that you've located the package?
It's no different to returning a product on legit grounds.
RE: Costco label - peakyfblinder - 07-04-2022
Be persistent - explain you don't own a vehicle and a post shop is within your proximity which is why you bought the item online and not in store.
As for your DNA claim - others already mentioned here that you can say it turned up.
RE: Costco label - EUCommunity - 07-05-2022
(07-04-2022, 04:16 AM)Andrea Bang Wrote:They can say that if they want but they're legally bound to accept the return online. As I said, they wont need to give you a label but to deny you a return is a breach of the Consumer Rights Act.(07-04-2022, 04:14 AM)mothered Wrote:yes(07-04-2022, 01:02 AM)Andrea Bang Wrote: they're refusing to give me one because of my initial non-receipt claimDid you withdraw the DNA claim, and told them that you've located the package?
(07-02-2022, 09:44 PM)EUCommunity Wrote:they're saying in store is my only option(07-02-2022, 09:37 PM)Andrea Bang Wrote: yes I can return it only in store because I had called and filed a case of non receipt they are saying no because it my first claim that's how I found out I can't get a label changing my story to thatYou bought the item online, surely you are still therefore able to return the item under the Consumer Rights Act. Maybe they wont give you a label but you must be able to return the TV to their returns address using your own courier.
RE: Costco label - Andrea Bags - 07-06-2022
Sent an email and am still waiting
RE: Costco label - mothered - 07-06-2022
(07-06-2022, 02:32 AM)Andrea Bang Wrote: Sent an email and am still waitingDid you enquire about this?
(07-04-2022, 04:37 AM)mothered Wrote: So why are they refusing a return label?
It's no different to returning a product on legit grounds.
RE: Costco label - Andrea Bags - 07-06-2022
(07-06-2022, 06:33 AM)mothered Wrote:that's what you'd think but they're saying with the claim they can't generate a label.(07-06-2022, 02:32 AM)Andrea Bang Wrote: Sent an email and am still waitingDid you enquire about this?
(07-04-2022, 04:37 AM)mothered Wrote: So why are they refusing a return label?
It's no different to returning a product on legit grounds.
RE: Costco label - mothered - 07-06-2022
(07-06-2022, 04:17 PM)Andrea Bang Wrote: they're saying with the claim they can't generate a label.It doesn't make sense.
Ask them to state exactly why It cannot be generated.
RE: Costco label - Andrea Bags - 07-07-2022
(07-06-2022, 04:47 PM)mothered Wrote:their reason is still because of the non-receipt claim(07-06-2022, 04:17 PM)Andrea Bang Wrote: they're saying with the claim they can't generate a label.It doesn't make sense.
Ask them to state exactly why It cannot be generated.
RE: Costco label - mothered - 07-08-2022
(07-07-2022, 05:25 PM)Andrea Bang Wrote:Is It actually stated In their terms - a label cannot be Issued due to a claim for nonreceipt of goods?(07-06-2022, 04:47 PM)mothered Wrote:their reason is still because of the non-receipt claim(07-06-2022, 04:17 PM)Andrea Bang Wrote: they're saying with the claim they can't generate a label.It doesn't make sense.
Ask them to state exactly why It cannot be generated.