(08-08-2022, 03:02 AM)ImprovingLizard Wrote: I've seen a lot of Adidas letters recently demanding repayment due to a refund where the items weren't returned properly.

(08-08-2022, 03:02 AM)ImprovingLizard Wrote: Basically they are refunding FTID then further down the line realising what's happened and demanding repayment or threatening Futher action.

(08-07-2022, 12:16 PM)mothered Wrote:

(08-07-2022, 11:28 AM)staylow2626 Wrote: does this mean they can just say they never arrived?

Correct, there's no evidence to suggest you've personally received the package.

Simply say you're still waiting for the package to arrive.

(08-07-2022, 11:28 AM)staylow2626 Wrote: very new to this sorry. needed an faq couldn't find one.

No problem at all.

Check out the articles on my blog - every method Is listed.

(08-07-2022, 11:28 AM)staylow2626 Wrote: also would it just be easier to dna the pair that arrived 48 hours ago?

Absolutely.

You were on vacation for a few days and upon your arrival home, the delivery didn't arrive as expected.

(08-07-2022, 11:28 AM)staylow2626 Wrote: thank you for the help this is going to help me pay bills

You're most welcome.

(08-08-2022, 04:08 AM)ilikefudge Wrote: So would you say waiting a few days to claim DNA would improve odds, or does it matter at al?

(08-08-2022, 02:52 PM)Nevernowhy Wrote: Do not try DNA on adidas. I recently tried this with 2 pairs of UB from them and been going back and forth with Adidas. They did a claim with FedEx and they said gps indicated it was delivered. Claim failed and adidas can't do anything about it. I tried pestering adidas every 2 days but the issue stands. I've disputed with my cc company. Wish I had tried a different SE method with them. Best of luck with your SE.

(08-08-2022, 04:50 PM)mothered Wrote:

(08-08-2022, 02:52 PM)Nevernowhy Wrote: Do not try DNA on adidas. I recently tried this with 2 pairs of UB from them and been going back and forth with Adidas. They did a claim with FedEx and they said gps indicated it was delivered. Claim failed and adidas can't do anything about it. I tried pestering adidas every 2 days but the issue stands. I've disputed with my cc company. Wish I had tried a different SE method with them. Best of luck with your SE.

No major Issues on my end.

As with every company, dealing with stubborn reps who refuse to budge Is Inevitable.

(08-08-2022, 05:03 PM)Nevernowhy Wrote:

(08-08-2022, 04:50 PM)mothered Wrote:

(08-08-2022, 02:52 PM)Nevernowhy Wrote: Do not try DNA on adidas. I recently tried this with 2 pairs of UB from them and been going back and forth with Adidas. They did a claim with FedEx and they said gps indicated it was delivered. Claim failed and adidas can't do anything about it. I tried pestering adidas every 2 days but the issue stands. I've disputed with my cc company. Wish I had tried a different SE method with them. Best of luck with your SE.

No major Issues on my end.

As with every company, dealing with stubborn reps who refuse to budge Is Inevitable.

I'm usually quite stubborn and persistent. Just that this SE from adidas has been over 2 weeks of constant back and forth with different adidas reps who follow the books. They said the claim with FedEx got declined and nothing can be done. Reopening the claim would result in the same outcome as gps shows delivered.

I argued that gps is not confirmation that the packages were delivered to me aka end-user. They said they are not responsible since the claim got declined. I even ask for definitive proof, no luck.

(08-09-2022, 01:53 AM)mothered Wrote:

(08-08-2022, 05:03 PM)Nevernowhy Wrote:

(08-08-2022, 04:50 PM)mothered Wrote: No major Issues on my end.

As with every company, dealing with stubborn reps who refuse to budge Is Inevitable.

I'm usually quite stubborn and persistent. Just that this SE from adidas has been over 2 weeks of constant back and forth with different adidas reps who follow the books. They said the claim with FedEx got declined and nothing can be done. Reopening the claim would result in the same outcome as gps shows delivered.

I argued that gps is not confirmation that the packages were delivered to me aka end-user. They said they are not responsible since the claim got declined. I even ask for definitive proof, no luck.

Did you request an escalation at any point?

(08-10-2022, 09:09 PM)staylow2626 Wrote:

(08-09-2022, 01:53 AM)mothered Wrote:

(08-08-2022, 05:03 PM)Nevernowhy Wrote: I'm usually quite stubborn and persistent. Just that this SE from adidas has been over 2 weeks of constant back and forth with different adidas reps who follow the books. They said the claim with FedEx got declined and nothing can be done. Reopening the claim would result in the same outcome as gps shows delivered.

I argued that gps is not confirmation that the packages were delivered to me aka end-user. They said they are not responsible since the claim got declined. I even ask for definitive proof, no luck.

Did you request an escalation at any point?

this is happening to me too, will request an escalation

(08-10-2022, 09:09 PM)staylow2626 Wrote:

(08-09-2022, 01:53 AM)mothered Wrote:

(08-08-2022, 05:03 PM)Nevernowhy Wrote: I'm usually quite stubborn and persistent. Just that this SE from adidas has been over 2 weeks of constant back and forth with different adidas reps who follow the books. They said the claim with FedEx got declined and nothing can be done. Reopening the claim would result in the same outcome as gps shows delivered.

I argued that gps is not confirmation that the packages were delivered to me aka end-user. They said they are not responsible since the claim got declined. I even ask for definitive proof, no luck.

Did you request an escalation at any point?

this is happening to me too, will request an escalation