[mothered]

I've seen a lot of Adidas letters recently demanding repayment due to a refund where the items weren't returned properly.

I absolutely agree.

My previous post Is based on a successful outcome (with the EB and DNA), without any discrepancies/Inconsistencies whatsoever.

Basically they are refunding FTID then further down the line realising what's happened and demanding repayment or threatening Futher action.

^ I've mentioned the same many times In various posts.

A prime example to refrain from using the flawed so-called FTID garbage.

[ilikefudge]

does this mean they can just say they never arrived?

Correct, there's no evidence to suggest you've personally received the package.

Simply say you're still waiting for the package to arrive.

very new to this sorry. needed an faq couldn't find one.

No problem at all.

Check out the articles on my blog - every method Is listed.

also would it just be easier to dna the pair that arrived 48 hours ago?

Absolutely.

You were on vacation for a few days and upon your arrival home, the delivery didn't arrive as expected.

thank you for the help this is going to help me pay bills

You're most welcome.

So would you say waiting a few days to claim DNA would improve odds, or does it matter at al?

[mothered]

So would you say waiting a few days to claim DNA would improve odds, or does it matter at al?

You were waiting all day for the package to no avail, so contact them the day after the delivery.

[Nevernowhy]

Do not try DNA on adidas. I recently tried this with 2 pairs of UB from them and been going back and forth with Adidas. They did a claim with FedEx and they said gps indicated it was delivered. Claim failed and adidas can't do anything about it. I tried pestering adidas every 2 days but the issue stands. I've disputed with my cc company. Wish I had tried a different SE method with them. Best of luck with your SE.

[mothered]

Do not try DNA on adidas. I recently tried this with 2 pairs of UB from them and been going back and forth with Adidas. They did a claim with FedEx and they said gps indicated it was delivered. Claim failed and adidas can't do anything about it. I tried pestering adidas every 2 days but the issue stands. I've disputed with my cc company. Wish I had tried a different SE method with them. Best of luck with your SE.

No major Issues on my end.

As with every company, dealing with stubborn reps who refuse to budge Is Inevitable.

[Nevernowhy]

Do not try DNA on adidas. I recently tried this with 2 pairs of UB from them and been going back and forth with Adidas. They did a claim with FedEx and they said gps indicated it was delivered. Claim failed and adidas can't do anything about it. I tried pestering adidas every 2 days but the issue stands. I've disputed with my cc company. Wish I had tried a different SE method with them. Best of luck with your SE.

No major Issues on my end.

As with every company, dealing with stubborn reps who refuse to budge Is Inevitable.

I'm usually quite stubborn and persistent. Just that this SE from adidas has been over 2 weeks of constant back and forth with different adidas reps who follow the books. They said the claim with FedEx got declined and nothing can be done. Reopening the claim would result in the same outcome as gps shows delivered.

I argued that gps is not confirmation that the packages were delivered to me aka end-user. They said they are not responsible since the claim got declined. I even ask for definitive proof, no luck.

[mothered]

Do not try DNA on adidas. I recently tried this with 2 pairs of UB from them and been going back and forth with Adidas. They did a claim with FedEx and they said gps indicated it was delivered. Claim failed and adidas can't do anything about it. I tried pestering adidas every 2 days but the issue stands. I've disputed with my cc company. Wish I had tried a different SE method with them. Best of luck with your SE.

No major Issues on my end.

As with every company, dealing with stubborn reps who refuse to budge Is Inevitable.

I'm usually quite stubborn and persistent. Just that this SE from adidas has been over 2 weeks of constant back and forth with different adidas reps who follow the books. They said the claim with FedEx got declined and nothing can be done. Reopening the claim would result in the same outcome as gps shows delivered.

I argued that gps is not confirmation that the packages were delivered to me aka end-user. They said they are not responsible since the claim got declined. I even ask for definitive proof, no luck.

Did you request an escalation at any point?

[staylow2626]

No major Issues on my end.

As with every company, dealing with stubborn reps who refuse to budge Is Inevitable.

I'm usually quite stubborn and persistent. Just that this SE from adidas has been over 2 weeks of constant back and forth with different adidas reps who follow the books. They said the claim with FedEx got declined and nothing can be done. Reopening the claim would result in the same outcome as gps shows delivered.

I argued that gps is not confirmation that the packages were delivered to me aka end-user. They said they are not responsible since the claim got declined. I even ask for definitive proof, no luck.

Did you request an escalation at any point?

this is happening to me too, will request an escalation

[mothered]

I'm usually quite stubborn and persistent. Just that this SE from adidas has been over 2 weeks of constant back and forth with different adidas reps who follow the books. They said the claim with FedEx got declined and nothing can be done. Reopening the claim would result in the same outcome as gps shows delivered.

I argued that gps is not confirmation that the packages were delivered to me aka end-user. They said they are not responsible since the claim got declined. I even ask for definitive proof, no luck.

Did you request an escalation at any point?

this is happening to me too, will request an escalation

Yes, do exactly that.

If need be, re-escalate It.

[Abelasis]

I'm usually quite stubborn and persistent. Just that this SE from adidas has been over 2 weeks of constant back and forth with different adidas reps who follow the books. They said the claim with FedEx got declined and nothing can be done. Reopening the claim would result in the same outcome as gps shows delivered.

I argued that gps is not confirmation that the packages were delivered to me aka end-user. They said they are not responsible since the claim got declined. I even ask for definitive proof, no luck.

Did you request an escalation at any point?

this is happening to me too, will request an escalation

Any updates