[jinjungsan]

in the middle of se'ing louisviaroma
my package was handed to doorman in my apartment, i got it from her, it wasn't my signature.
louisviaroma responded with this. "DHL inform us that their driver come back yesterday to your shipping address and spoke to the doorkeeper who said that she gave you the shipment.

Therefore DHL has completed the investigation, and since the item ordered was correctly packed and shipped by LUISAVIAROMA.COM and correctly delivered by DHL
we are not able to continue the investigation and the claim will be closed.

If you do not agree with the investigation results, we will need an official declaration that specifies that someone has stolen the parcel. The
Of course we remain at your complete disposal for further clarification or assistance you may require.
"
what do i do now?

[BitPlayer]

It’s not wise to claim DNA when a third party has received delivery (unless they are trusted and willing). I suggest you claim you’ve just received it (timing issue), do a legitimate return and try a different method or store.

[mothered]

louisviaroma responded with this. "DHL inform us that their driver come back yesterday to your shipping address and spoke to the doorkeeper who said that she gave you the shipment.

I always reiterate to never Involve others when DNA'ing, and this Is a prime example of why It should not be done. Lesson learned.

What's the Item you're SEing?

[jinjungsan]

louisviaroma responded with this. "DHL inform us that their driver come back yesterday to your shipping address and spoke to the doorkeeper who said that she gave you the shipment.

I always reiterate to never Involve others when DNA'ing, and this Is a prime example of why It should not be done. Lesson learned.

What's the Item you're SEing?

i did not know it was gonna be delivered to them, beause i wrote in description, drop it off at 4th floor, but they didn't. i responded with, i did not sign the package, and signature on the email from DHL isnt mine.

[mothered]

i did not know it was gonna be delivered to them, beause i wrote in description, drop it off at 4th floor, but they didn't.

Then you shouldn't have DNA'd It.

You've put your doorman as part of the SE, which should be avoided at all costs.

[jinjungsan]

i did not know it was gonna be delivered to them, beause i wrote in description, drop it off at 4th floor, but they didn't.

Then you shouldn't have DNA'd It.

You've put your doorman as part of the SE, which should be avoided at all costs.

This is the response I have received from them. Plase also note that when the package is delivered to the shipping address reported on the AWB, and left at reception, the delivery is correct.
For this reason the claim has been closed.

If you do not agree with the investigation results, we will need an official declaration from the Police that specifies that someone has stolen the parcel.
Do I continue the de or stop it at this point ?

[mothered]

This is the response I have received from them. Plase also note that  when the package is delivered to the shipping address reported on the AWB, and left at reception, the delivery is correct.
For this reason the claim has been closed.

A reply to that effect Is expected.

They have solid grounds to decline the claim.

Do I continue the de or stop it at this point ?

As asked In my earlier post:

What's the Item you're SEing?