[mothered]

Thanks for your answer.

You're very welcome.

The courier probably violate my domicile and put the package near to the door on the chair because they knew the package was ruined, thus if they would have program a new delivery data they know I wouldn't have accept it.

As you're aware, If you haven't already contacted the company stating otherwise, this Is a perfect opportunity to DNA It.

Even If photos were taken, It'll be of the external premises, hence anyone could've stolen It. Given the carrier accessed the drop off point, so too can a passerby. Whatever the method used, please keep us updated.

[Green314]

Thanks for your answer.

You're very welcome.

The courier probably violate my domicile and put the package near to the door on the chair because they knew the package was ruined, thus if they would have program a new delivery data they know I wouldn't have accept it.

As you're aware, If you haven't already contacted the company stating otherwise, this Is a perfect opportunity to DNA It.

Yes, but I do not need all of the items.

Even If photos were taken, It'll be of the external premises, hence anyone could've stolen It. Given the carrier accessed the drop off point, so too can a passerby. Whatever the method used, please keep us updated.

Are you saying that even if the courier would have taken photo, they have done it by the outside of my property? Of course I will keep you guys update.

I will do partial. Unfortunately the majority of the item I would like to SE doesn't fit my size. I will SE only 4 of them.

[mothered]

Yes, but I do not need all of the items.

Well, sell them or give to family/friends.

If the SE has a high chance of success using the DNA (which It does In this case), It's Immaterial If you don't need the other Items- you'll still get those that you do.

Are you saying that even if the courier would have taken photo, they have done it by the outside of my property?

Is this what happened during the delivery?

They climbed over the gate and left the package in front of my door.

[Green314]

Yes, but I do not need all of the items.

Well, sell them or give to family/friends.

If the SE has a high chance of success using the DNA (which It does In this case), It's Immaterial If you don't need the other Items- you'll still get those that you do.

Are you saying that even if the courier would have taken photo, they have done it by the outside of my property?

Is this what happened during the delivery?

They climbed over the gate and left the package in front of my door.

No, I'm not 100% sure since nobody saw it.
But is what I suspect, since according to what I asked the person who finds the package first, the package was on the chair at the door, the gate was closed. Thus they had have to climb over the gate and put the package on the chair.

Unless the package strolls alone by itself till to the chair.

---

Anyway I will do partial.

[mothered]

No, I'm not 100% sure since nobody saw it.
But is what I suspect, since according to what I asked the person who finds the package first, the package was on the chair at the door, the gate was closed. Thus they had have to climb over the gate and put the package on the chair.

What I'm asking Is, where was the package collected by you?

On the chair at the front door?

[Green314]

No, I'm not 100% sure since nobody saw it.
But is what I suspect, since according to what I asked the person who finds the package first, the package was on the chair at the door, the gate was closed. Thus they had have to climb over the gate and put the package on the chair.

What I'm asking Is, where was the package collected by you?

On the chair at the front door?

On the chair near the main door. To reach the main door you have to pass through the gate.

---

I have just called Zalando, I told them that I receive only 4/9 item the package was ruined and opened, that's it.

Account immaculate, with past orders with +1000€, account 3 years aged.
They asked me to sign a self-certification just like the one in the past posts of this thread and attach it to the mail my ID.
I complained about the procedure and the representative told me that I could obscure some of my details in the ID, essentially they only wanted the "your full name, signature, document type and expiration date." I answer it was okay and the call ended.

Now I've just replied to the email with the documents, let's see what happened.

Honestly, with an immaculate account I was expecting less care about the case and an immediate refund...

[mothered]

I have just called Zalando, I told them that I receive only 4/9 item the package was ruined and opened, that's it.

Account immaculate, with past orders with +1000€, account 3 years aged.
They asked me to sign a self-certification just like the one in the past posts of this thread and attach it to the mail my ID.
I complained about the procedure and the representative told me that I could obscure some of my details in the ID, essentially they only wanted the "your full name, signature, document type and expiration date." I answer it was okay and the call ended.

Now I've just replied to the email with the documents, let's see what happened.

Honestly, with an immaculate account I was expecting less care about the case and an immediate refund...

You've done everything right on your part.

Regardless of your account's standing, they must comply with company protocol, by requesting the documents to support the circumstances Involved. We'll await their reply.

[Green314]

Update:
The SE has just succeed.

[mothered]

Update:
The SE has just succeed.

A huge congrats from me.

Well done.

[Green314]

Update:
The SE has just succeed.

A huge congrats from me.

Well done.

Thanks for the support mate. Now, next one.