[convector]

I've called them and it's kinda weird. I found out why my ticket was closed and it was due to me not calling them immediately after. Also I've been put on hold for like the past 15 min now. It's been nearly 30 min and idk whats going on. Is this a good thing? The last thing he said was "I'm going to talk to someone real quick before he put me on hold".

Either it just so happens to be that the customer service representative that handled your ticket is a complete jerk OR maybe you stuttered or something is unusual with your voice, so happens he noticed that you might be faking it. Don't you think?

[jGmYP4]

I've called them and it's kinda weird. I found out why my ticket was closed and it was due to me not calling them immediately after. Also I've been put on hold for like the past 15 min now. It's been nearly 30 min and idk whats going on. Is this a good thing? The last thing he said was "I'm going to talk to someone real quick before he put me on hold".

Either it just so happens to be that the customer service representative that handled your ticket is a complete jerk OR maybe you stuttered or something is unusual with your voice, so happens he noticed that you might be faking it. Don't you think?

I did put on a fake African dad accent. ....... I kinda didn't want them to find my real voice and i decided that was the best option.

[mothered]

I've called them and it's kinda weird. I found out why my ticket was closed and it was due to me not calling them immediately after. Also I've been put on hold for like the past 15 min now. It's been nearly 30 min and idk whats going on. Is this a good thing? The last thing he said was "I'm going to talk to someone real quick before he put me on hold".

As mentioned, why don't you open another ticket?

Use every point of contact until you receive a response - email, phone, ticket, (If available) live chat.

[jGmYP4]

I've called them and it's kinda weird. I found out why my ticket was closed and it was due to me not calling them immediately after. Also I've been put on hold for like the past 15 min now. It's been nearly 30 min and idk whats going on. Is this a good thing? The last thing he said was "I'm going to talk to someone real quick before he put me on hold".

As mentioned, why don't you open another ticket?

Use every point of contact until you receive a response - email, phone, ticket, (If available) live chat.

I fully contacted them again and got a clear response. They said that I have to send in the laptop so their depot can confirm the damage and send me a new one. I have kind of given up on this SE as I have no idea where I should move on from here. I think I can start from scratch with another SN sometime later. This current trial can be used as a practice run ig. I also learned something, I might have a better chance if I call later in the night or near when their shifts end so they might care less.

[mothered]

I've called them and it's kinda weird. I found out why my ticket was closed and it was due to me not calling them immediately after. Also I've been put on hold for like the past 15 min now. It's been nearly 30 min and idk whats going on. Is this a good thing? The last thing he said was "I'm going to talk to someone real quick before he put me on hold".

As mentioned, why don't you open another ticket?

Use every point of contact until you receive a response - email, phone, ticket, (If available) live chat.

I fully contacted them again and got a clear response. They said that I have to send in the laptop so their depot can confirm the damage and send me a new one. I have kind of given up on this SE as I have no idea where I should move on from here. I think I can start from scratch with another SN sometime later. This current trial can be used as a practice run ig. I also learned something, I might have a better chance if I call later in the night or near when their shifts end so they might care less.

Understood.

You should've used the disposed of the faulty Item method, whereby the laptop caught fire and you threw It out for health & safety concerns.

[convector]

I fully contacted them again and got a clear response. They said that I have to send in the laptop so their depot can confirm the damage and send me a new one. I have kind of given up on this SE as I have no idea where I should move on from here. I think I can start from scratch with another SN sometime later. This current trial can be used as a practice run ig. I also learned something, I might have a better chance if I call later in the night or near when their shifts end so they might care less.

Damn! It's alright, we learn from mistakes but at least you know what to do next time. Try and try until you die. Don't give up on just one mistake. You should just move on and try another company.

Understood.

You should've used the disposed of the faulty Item method, whereby the laptop caught fire and you threw It out for health & safety concerns.

This is the most safest answer, or you should go all Karen. It works most of the time or if you already watched the movie White Chicks, you should remember a scene where one of them goes all hysterical on the receptionist.

[mothered]

This Is a prime example of what happens when you don't formulate a method against the nature of your Item. It's Imperative to do It prior to executing the attack.

That aside, further to the above post, take the positive out of the negative and move forward.

[jGmYP4]

This Is a prime example of what happens when you don't formulate a method against the nature of your Item. It's Imperative to do It prior to executing the attack.

That aside, further to the above post, take the positive out of the negative and move forward.

Yeah man. I just got stuck at that return part. I told the dude that I threw it in the trash but he said that my only option was to go and get it from the trash and send it back so I could receive the new laptop. He just wouldn't budge.

[mothered]

Yeah man. I just got stuck at that return part. I told the dude that I threw it in the trash but he said that my only option was to go and get it from the trash and send it back  so I could receive the new laptop. He just wouldn't budge.

In such cases, request your claim be escalated.

[dontgiveafuck]

As mentioned, why don't you open another ticket?

Use every point of contact until you receive a response - email, phone, ticket, (If available) live chat.

I fully contacted them again and got a clear response. They said that I have to send in the laptop so their depot can confirm the damage and send me a new one. I have kind of given up on this SE as I have no idea where I should move on from here. I think I can start from scratch with another SN sometime later. This current trial can be used as a practice run ig. I also learned something, I might have a better chance if I call later in the night or near when their shifts end so they might care less.

Understood.

You should've used the disposed of the faulty Item method, whereby the laptop caught fire and you threw It out for health & safety concerns.

I've tried this 4 times, many companies, done lots of research beforehand on operating procedure etc, never got it to work, they just say oh get it back out of the trash or , oh sorry we cant do anything now that its gone.