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+--- Thread: Where did I go wrong? (/Thread-Where-did-I-go-wrong)
Where did I go wrong? - jGmYP4 - 12-22-2021
I created a claim that "my" lenovo laptop broke down and melted. I submit it and come back to the case later to find that it has be resolved a day later without me doing anything. What happened?
https://pasteboard.co/soT7nurnUuf5.png
RE: Where did I go wrong? - mothered - 12-23-2021
Quote:Where did I go wrong?
Quote: I submit it and come back to the case later to find that it has be resolved a day laterIf It's been resolved, a solution has been found, hence the claim has been settled/solved.
What details are listed on the ticket?
RE: Where did I go wrong? - jGmYP4 - 12-23-2021
(12-23-2021, 01:17 AM)mothered Wrote:I essentially said that it was melted. I think my only other option is to directly contact them through their 24/7 customer support.Quote:Where did I go wrong?Quote: I submit it and come back to the case later to find that it has be resolved a day laterIf It's been resolved, a solution has been found, hence the claim has been settled/solved.
What details are listed on the ticket?
RE: Where did I go wrong? - convector - 12-23-2021
You should really directly contact them since most chat support don't mind much what they are doing and just click and click, and follow what their supervisor says. You should also do some drama to make it more convincing.
RE: Where did I go wrong? - mothered - 12-23-2021
(12-23-2021, 03:15 AM)jGmYP4 Wrote: I essentially said that it was melted. I think my only other option is to directly contact them through their 24/7 customer support.Understood, but the ticket cannot be closed without a valid reason.
As said, what details are listed on the ticket?
RE: Where did I go wrong? - jGmYP4 - 12-23-2021
(12-23-2021, 05:17 AM)convector Wrote: You should really directly contact them since most chat support don't mind much what they are doing and just click and click, and follow what their supervisor says. You should also do some drama to make it more convincing.it's ok to use a skype phone number right? I'm not aware of any other sites that give out phone numbers.
RE: Where did I go wrong? - jGmYP4 - 12-23-2021
(12-23-2021, 08:58 AM)mothered Wrote:I am not able to tell. There is literally no logs available besides the case number and my claim. Im looking closer and it looks as if the case was closed the moment the "service" took place. https://pasteboard.co/cWWlyznWrW9y.png(12-23-2021, 03:15 AM)jGmYP4 Wrote: I essentially said that it was melted. I think my only other option is to directly contact them through their 24/7 customer support.Understood, but the ticket cannot be closed without a valid reason.
As said, what details are listed on the ticket?
RE: Where did I go wrong? - mothered - 12-23-2021
(12-23-2021, 11:45 AM)jGmYP4 Wrote: I am not able to tell. There is literally no logs available besides the case number and my claim. Im looking closer and it looks as if the case was closed the moment the "service" took place. https://pasteboard.co/cWWlyznWrW9y.pngThey must provide a reason.
Open another ticket and ask for the details, Inclusive of why It was closed without notice.
RE: Where did I go wrong? - convector - 12-23-2021
(12-23-2021, 09:37 AM)jGmYP4 Wrote: it's ok to use a skype phone number right? I'm not aware of any other sites that give out phone numbers.
If you have good reasoning skills and you are confident enough to save your skin then why not right? But if you want to be off the grid, use a different phone number or skype number.
(12-23-2021, 11:49 AM)mothered Wrote: They must provide a reason.
Open another ticket and ask for the details, Inclusive of why It was closed without notice.
I highly suggest to follow what mothered said. You could also reason out that you were ignored and your ticket was auto-approved without even having a one-on-one with you.
RE: Where did I go wrong? - jGmYP4 - 12-23-2021
(12-23-2021, 06:14 PM)convector Wrote:I've called them and it's kinda weird. I found out why my ticket was closed and it was due to me not calling them immediately after. Also I've been put on hold for like the past 15 min now. It's been nearly 30 min and idk whats going on. Is this a good thing? The last thing he said was "I'm going to talk to someone real quick before he put me on hold".(12-23-2021, 09:37 AM)jGmYP4 Wrote: it's ok to use a skype phone number right? I'm not aware of any other sites that give out phone numbers.
If you have good reasoning skills and you are confident enough to save your skin then why not right? But if you want to be off the grid, use a different phone number or skype number.
(12-23-2021, 11:49 AM)mothered Wrote: They must provide a reason.
Open another ticket and ask for the details, Inclusive of why It was closed without notice.
I highly suggest to follow what mothered said. You could also reason out that you were ignored and your ticket was auto-approved without even having a one-on-one with you.