Western Digital SSD SE - Final Step Help

skrtja · 07-12-2018, 03:16 AM

I'm at the final step of a western digital SE. I convinced them that I can't send the drive back because of health records. They are asking me for a data recovery acknowledgment receipt. I have no clue what he's talking about. If anyone has experience with this please let me know, I'm lost.
[Image: OalQHiZ]

Vultra · 07-12-2018, 04:08 AM

I'm personally lost on what they want. Good luck dude.
Also, the image doesn't work.

mothered · 07-12-2018, 04:15 AM

Judging by what's written, I assume you've claimed a refund/replacement on the grounds of an non-functional drive, hence loss of data. Would this be correct?

skrtja · 07-12-2018, 04:19 AM

(07-12-2018, 04:15 AM)mothered Wrote: Judging by what's written, I assume you've claimed a refund/replacement on the grounds of an non-functional drive, hence loss of data. Would this be correct?

Yes. I already sent him an e-mail from the "recovery center" confirming it will be destroyed as he asked. Now he wants an acknowledgment. I tried finding out what it means in terms of IT but I have no clue. I even asked my friend who is currently majoring in cybersecurity and he has no clue lol. Wonder if they just want a receipt from the company.

Vultra · 07-12-2018, 04:24 AM

Would it be something like showing the drives health or something? Doing diagnostic tests?

Janiemaemama · 07-12-2018, 04:25 AM

Yes they want a receipt. Good job

mothered · 07-12-2018, 04:29 AM

(07-12-2018, 04:19 AM)skrtja Wrote: Yes. I already sent him an e-mail from the "recovery center" confirming it will be destroyed as he asked. Now he wants an acknowledgment.

I thought as much.

(07-12-2018, 04:19 AM)skrtja Wrote: I tried finding out what it means in terms of IT but I have no clue. I even asked my friend who is currently majoring in cybersecurity and he has no clue lol. Wonder if they just want a receipt from the company.

What they're requesting Is a "Data Recovery Certificate" (or some variant of similarity) from the company who performed the recovery on the drive. Simply put, they're asking you to take the SSD to a company for data recovery, obtain the said certificate on completion and send It to WD.