[Qlova]

This is a classic example of the company calling your bluff. If you agree to it, they are assuming you are telling the truth and they will just send you a replacement. I have had experience with this many times while working - when we find a faulty part and ring the supplier, they tell us to give the old part to the delivery driver when he will drop off the replacement; they never ask for it and just deliver the item no problem.

If the driver does actually request the item, just come up with some excuse and be confident. He will most likely believe you.