[Jaycay99]

I am about to do my first SE on Amazon for a pair of Sony WF-1000XM4 earbuds. What is the best method I should use for these? EB or MEB?

They're only 41 grams, so MEB It.

I've just spoken to them and they said that as there was a OTP associated to it, and the fact they weight of the parcel matches the what should have included the headphones and case itself that I need to file a PR?

When doing this what do I actually report to them?

[mothered]

I've just spoken to them and they said that as there was a OTP associated to it

My goodness, they should know better than to reply with such nonsense.

An OTP Is Irrelevant when claiming missing goods.

and the fact they weight of the parcel matches the what should have included the headphones and case itself that I need to file a PR?

Please post their exact reply, omitting sensitive details.

When doing this what do I actually report to them?

Are you referring to the method Itself?

[Jaycay99]

I've just spoken to them and they said that as there was a OTP associated to it

My goodness, they should know better than to reply with such nonsense.

An OTP Is Irrelevant when claiming missing goods.

and the fact they weight of the parcel matches the what should have included the headphones and case itself that I need to file a PR?

Please post their exact reply, omitting sensitive details.

When doing this what do I actually report to them?

Are you referring to the method Itself?

This was the email I received from CS after I spoke on the phone:

"Based on the outcome of our investigations, we believe the items was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

We’re unable to accept Police Reports that are in “pending” or any other incomplete status. The Police Report must be filed before 45 DAYS AFTER THE DELIVERY DATE and provided in English to be considered for review.Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation. "

When I submit the PR, do I simply say that Amazon have asked me to submit this and that I suspect this is incorrect delivery?

@mothered

[yogobro298]

Can anyone recommend me a good VCC? I've already been banned from one which starts with a P and I know another one which doesn't work with the stores I'm using....

[70sGentleman]

I have ordered a laptop from Asus Germany which was shipped from Netherlands to Germany. Before the item was shipped I had sent them am email to cancel my order but the said the item has already been shipped. Now I have asked them to create a return.

I have a UPS return label (going from Germany to Netherlands) and I wanted to know what would be the best way to SE?

Thanks in advance.

[SoraMoneyG]

they called me right now and the guy said he couldnt do anything if i didnt send them the phone because they had to check if the problem was with the phone. he also asked what store i bought it, i said worten.  and he said he would send me an email with the information. It didnt work i guess. I wonder if i said that  i sent it to worten and they said it was in fact the phone problem and get a pod saying that i had to ask the fabricant for a new product

When they reply, post their exact message omitting sensitive details.

Thank you for contacting Oppo. It is a pleasure to help you.



Regarding your query, as we informed you on the phone, we need to analyze the cell phone that had the smoking incident. If you managed to recover the mobile phone, please write to us again.


We are at your disposal for any questions or future doubts that may arise.



In order to improve the quality of service, you may receive a short survey so that you can evaluate my service. If you are satisfied, I would be grateful if you could take a minute to complete it. In that case, remember that only 9 or 10 is a positive grade. It would be very helpful if you could give us your opinion and comments.



We take care of you and our team. Due to the COVID-19 outbreak and the extreme measures taken, our Customer Service will operate with a reduced staff. We recommend that you use our Self-Service with 24/7 access for any assistance you may need at: https://support.oppo.com/en/



Victor Manuel L



OPPO Portugal

The customer service team

E: support.pt@oppo.com

W: https://support.oppo.com/pt

[stfulol]

i wanna se myprotein but it ask for a bath code any ways around it?

[CallMeNastiii]

interesting, I need to try eb but i am scared lol

[mothered]

I've just spoken to them and they said that as there was a OTP associated to it

My goodness, they should know better than to reply with such nonsense.

An OTP Is Irrelevant when claiming missing goods.

and the fact they weight of the parcel matches the what should have included the headphones and case itself that I need to file a PR?

Please post their exact reply, omitting sensitive details.

When doing this what do I actually report to them?

Are you referring to the method Itself?

This was the email I received from CS after I spoke on the phone:

"Based on the outcome of our investigations, we believe the items was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

We’re unable to accept Police Reports that are in “pending” or any other incomplete status. The Police Report must be filed before 45 DAYS AFTER THE DELIVERY DATE and provided in English to be considered for review.Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation. "

A typical copy & paste message that's generated to millions of buyers.

You've said the buds were missing, so as per their reply below, tell them to explain what relevance a package that's marked as delivered has with your claim.

"Based on the outcome of our investigations, we believe the items was delivered to the correct address.

When I submit the PR, do I simply say that Amazon have asked me to submit this and that I suspect this is incorrect delivery?

Although a PR Is Immaterial to your claim, tell the officer that Amazon has requested you to file a report.

Also, briefly explain all events. Given It's not a theft-related Incident, he/she may refuse to give the PR.

[Jaycay99]

My goodness, they should know better than to reply with such nonsense.

An OTP Is Irrelevant when claiming missing goods.

Please post their exact reply, omitting sensitive details.

Are you referring to the method Itself?

This was the email I received from CS after I spoke on the phone:

"Based on the outcome of our investigations, we believe the items was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.

- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

We’re unable to accept Police Reports that are in “pending” or any other incomplete status. The Police Report must be filed before 45 DAYS AFTER THE DELIVERY DATE and provided in English to be considered for review.Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation. "

A typical copy & paste message that's generated to millions of buyers.

You've said the buds were missing, so as per their reply below, tell them to explain what relevance a package that's marked as delivered has with your claim.

"Based on the outcome of our investigations, we believe the items was delivered to the correct address.

When I submit the PR, do I simply say that Amazon have asked me to submit this and that I suspect this is incorrect delivery?

Although a PR Is Immaterial to your claim, tell the officer that Amazon has requested you to file a report.

Also, briefly explain all events. Given It's not a theft-related Incident, he/she may refuse to give the PR.

@mothered

So the a Police Officer actually called me about btis and asked about the report, I explained everything and he basically said he doesn't get why Amazon has started doing this - they get hundreds of reports about this and every single one the have to just close with no further action. Basically slagging off Amazon for wasting ,my  time and his  time.

Going to send the PR  now and will query what you said about the delivery piece and keep you updated.