[Glux007]

Hi,

Recently I’ve bought an used Apple Tv5 from Amazon. I’ve returned my older yet spotless Applt Tv which looks nearly identical and packaged it identically. I’ve returned it but I’ve got a mail stating the object is not the same. I’ve replied that I didn’t open it ofc. Any steps I can take in advance to let this SE succeed?

Regerds
Glux

[mothered]

Recently I’ve bought an used Apple Tv5 from Amazon. I’ve returned my older yet spotless Applt Tv which looks nearly identical and packaged it identically. I’ve returned it but I’ve got a mail stating the object is not the same.

You've obviously used the sealed box method, so did you reseal the box without any signs of tampering whatsoever?

I’ve replied that I didn’t open it ofc. Any steps I can take in advance to let this SE succeed?

Plead Ignorance, and tell them that you've returned the box In the same manner as It was received.

For all they know, you could've purchased someone else's return, hence the different Item enclosed.

[Glux007]

Hi Mothered, I took pictures before and after while opening the box to ensure it was the same.
I’ll go for the ignorance! Wish me luck and thanks as always Mothered

I’ll keep you posted on the outcome.

[mothered]

Hi Mothered, I took pictures before and after while opening the box to ensure it was the same.
I’ll go for the ignorance! Wish me luck and thanks as always Mothered

I’ll keep you posted on the outcome.

You're most welcome.

In terms of purchasing someone else's return, It does happen and actually did as per this thread (the last paragraph In my quote).
We shall await your update, good luck.

[Ddog]

how did you reseal the box?

[Glux007]

The warehouse used Apple TV was sealed with ordinary scotch tape. So I resealed it the same way as it used to be.

[Ddog]

The warehouse used Apple TV was sealed with ordinary scotch tape. So I resealed it the same way as it used to be.

did you buy it from amazon warechouse?

[Glux007]

The warehouse used Apple TV was sealed with ordinary scotch tape. So I resealed it the same way as it used to be.

did you buy it from amazon warechouse?

Yes I did.

[Ddog]

The warehouse used Apple TV was sealed with ordinary scotch tape. So I resealed it the same way as it used to be.

did you buy it from amazon warechouse?

Yes I did.

you should get the refund then, just keep saying that was the item you got and you should be fine

[mothered]

you should get the refund then, just keep saying that was the item you got and you should be fine

This ^

Given It was ordered from Amazon Warehouse Deals, you've simply purchased someone else's return.