[Jhxxhdudjshd]

How did it go? Any updates please

So I called up to make it sound like more of an urgency and he said he will send me an email requiring photos and will send a replacement. But when I read the email it says the same as everyone else got. They want photo of the item received empty and ID with signature on it plus to keep the box for 10 days incase the delivery company comes to collect it. They also wanted my address so if the claim went through they will send a replacement which I would of course return for a full refund  if it is successful. I’ve complied with everything so far and I will see what they say tomorrow morning and will email them again if they don’t reply by the afternoon to show a sense of urgency and disappointment. I didn’t want to send my ID but to move forward with the SE I must as I can’t say my country doesn’t allow sending of ID unless it’s government  official like others have said I’m from the UK.  Hopefully the investigation doesn’t take long and it will be a simple process.

I sent them a harshly worded email after they told me my ID wasn't valid and they stopped asking for it and continued with the replacement. Although it may have been a one off circumstance. Don't worry about giving them your ID though, it's fine.

[Redbadmonkey]

How did it go? Any updates please

So I called up to make it sound like more of an urgency and he said he will send me an email requiring photos and will send a replacement. But when I read the email it says the same as everyone else got. They want photo of the item received empty and ID with signature on it plus to keep the box for 10 days incase the delivery company comes to collect it. They also wanted my address so if the claim went through they will send a replacement which I would of course return for a full refund  if it is successful. I’ve complied with everything so far and I will see what they say tomorrow morning and will email them again if they don’t reply by the afternoon to show a sense of urgency and disappointment. I didn’t want to send my ID but to move forward with the SE I must as I can’t say my country doesn’t allow sending of ID unless it’s government  official like others have said I’m from the UK.  Hopefully the investigation doesn’t take long and it will be a simple process.

I sent them a harshly worded email after they told me my ID wasn't valid and they stopped asking for it and continued with the replacement. Although it may have been a one off circumstance. Don't worry about giving them your ID though, it's fine.

That means you buss case. You can request a refund instead and say you are going in the shop to buy it bro