[mothered]

I have DNA'd the item and are happy to send a replacement with ID proof. Is it a risk sending ID? i know people do it all the time with other places e.g. amazon and apple but wonder if anyone has had issue when sending ID?

Why are they requesting proof of ID?

Did they specify a reason?

[ABC157PLM]

I have DNA'd the item and are happy to send a replacement with ID proof. Is it a risk sending ID? i know people do it all the time with other places e.g. amazon and apple but wonder if anyone has had issue when sending ID?

Why are they requesting proof of ID?

Did they specify a reason?

Its just their general procedure for DNA. I stated multiple times that I am not happy with it and she said its a secure email address and the only way to start the investigation

[mothered]

Its just their general procedure for DNA. I stated multiple times that I am not happy with it and she said its a secure email address and the only way to start the investigation

It's very unusual to request ID for the purpose of an Investigation.

They obviously have your account details, so that will suffice to move forward with the claim.

[ABC157PLM]

Its just their general procedure for DNA. I stated multiple times that I am not happy with it and she said its a secure email address and the only way to start the investigation

It's very unusual to request ID for the purpose of an Investigation.

They obviously have your account details, so that will suffice to move forward with the claim.

Yeah I said the exact same and stated that I am not comfortable to do so and was told by the rep on the phone that they should still be able to complete without it.

[mothered]

Yeah I said the exact same and stated that I am not comfortable to do so and was told by the rep on the phone that they should still be able to complete without it.

Good.

Your ID Is a sensitive commodity that should only be shared where It's absolutely warranted.

[WLT17]

SEd sunglasses hut twice, in a week. They are ridiculously easy. Empty box and DNA.

[ABC157PLM]

SEd sunglasses hut twice, in a week. They are ridiculously easy. Empty box and DNA.

Did you give your ID?

[mothered]

SEd sunglasses hut twice, in a week. They are ridiculously easy. Empty box and DNA.

Did you experience any complications?

[2ndround]

How is it realistic, someone at the assembly line or where they pack the boxes forgot to put the sunglasses in the box

It's no different to mistakes made when picking & packing orders In a warehouse environment.

Human error Is Inevitable.

and put them where?

In their pocket - who doesn't want a free pair of sunglasses?

Or perhaps accidently dropped and swept away by the cleaners - assuming the sunglasses were trash.

It is possible of course and I like how you leave it still to be a possibility.
Even when agents are adamant, coming back with that approach can work.

I suppose that it depends on the angle of the cameras they have and the se skills of the refunder to convince them that black is indeed white.

[mothered]

It is possible of course and I like how you leave it still to be a possibility.
Even when agents are adamant, coming back with that approach can work.

As social engineers, we need to cover every angle, possibility and probability with each and every SE.

It can make all the difference between success and failure.

I suppose that it depends on the angle of the cameras they have and the se skills of the refunder to convince them that black is indeed white.

Absolutely.

Very well said.