[Sugar_chill]

What hale said but, you lost me on the whole pop thing an won't they have me then taken it up with Amazon?

[Sugar_chill]

So anyone have any ideas how to do this

[mothered]

So anyone have any ideas how to do this

Please elaborate with the method you've used, Inclusive of the company's latest reply.

[Sugar_chill]

Nevermind, I got what he was meaning but, what about a pop email?

[bburnsey]

If it breaks 2 weeks after using it then its not an amazon issue. Amazon are only really interested in and happy to return / replace faulty items on arrival.

Many of times I have SE'D bigger companies by saying "Amazon have asked me to contact you for warranty return / exchange due to it being out of there control - heres my POP from amazon

[mothered]

Many of times I have SE'D bigger companies by saying "Amazon have asked me to contact you for warranty return / exchange due to it being out of there control - heres my POP from amazon

Nice one.

This actually works with a lot of other companies.

[Sugar_chill]

Re: [TENGA] Thank you for your inquiry! [Defective Product / Warranty Inquiries 20200311015024]

Sabrina Stone
to tenga_global, me
10 hours agoDetails
Dear Vincent,

Thank you for your inquiry! This is Sabrina from Customer care at TENGA Co., Ltd.
We are sorry to hear there has been a problem with your FLIP BLACK!

Please provide the following details for us to process your defective item inquiry:
- date of purchase (month/year)
- photos of the item [including the damaged area] and your receipt/proof of purchase

Please also describe the following:
- how the item was washed (any cleansers or tools used, etc.)
- how the item was dried
- how the item was stored
- type(s) of lubricant used with the item
- how the damage occurred (during use, during cleaning, etc.)
- anything else you think may be relevant

Thank you for your time and I hope to resolve this for you quickly.

Best regards,

Sabrina

---

The only thing is I dont have a receipt an lot of that doesn't apply so not sure why she put that

[Parliament]

Re: [TENGA] Thank you for your inquiry! [Defective Product / Warranty Inquiries 20200311015024]

Sabrina Stone
to tenga_global, me
10 hours agoDetails
Dear Vincent,

Thank you for your inquiry! This is Sabrina from Customer care at TENGA Co., Ltd.
We are sorry to hear there has been a problem with your FLIP BLACK!

Please provide the following details for us to process your defective item inquiry:
- date of purchase (month/year)
- photos of the item [including the damaged area] and your receipt/proof of purchase

Please also describe the following:
- how the item was washed (any cleansers or tools used, etc.)
- how the item was dried
- how the item was stored
- type(s) of lubricant used with the item
- how the damage occurred (during use, during cleaning, etc.)
- anything else you think may be relevant

Thank you for your time and I hope to resolve this for you quickly.

Best regards,

Sabrina

---

The only thing is I dont have a receipt an lot of that doesn't apply so not sure why she put that

Say you got it as a gift?

[mothered]

Say you got it as a gift?

This ^

And In terms of "photos of the Item [including the damaged area]", stating the obvious, simply use the good old corrupted Image method.

[Sugar_chill]

I'm not sure what that is in reference too