SE'd SteelSeries!

Corgi · 08-22-2016, 08:36 PM

Just minutes ago i got an email from SteeSeries support.
"We are moving your case forward. Between the next 1-2 business days a promotional code for the value of the product will be provided to fulfill your RMA."

I asked them friday about an update on the status of the RMA, and I got no response. This opened a HUGE window for me. Bitching and complaining isn't always the friendliest way, but it gets the job done.
They are only responsive on business days, so saturday, I had complained that I had not heard from them for 4 days. I told others I would give them until the end of today, and I would contact them tomorrow if I had not heard from them. Well, im getting my coupon code tomorrow or the day after Biggrin

ill be getting the Siberia 350 white Prisms. Biggrin

im hyped as shit

Diabolical · 08-23-2016, 12:28 AM

(08-22-2016, 08:36 PM)Corgi Wrote: Just minutes ago i got an email from SteeSeries support.
"We are moving your case forward. Between the next 1-2 business days a promotional code for the value of the product will be provided to fulfill your RMA."

I asked them friday about an update on the status of the RMA, and I got no response. This opened a HUGE window for me. Bitching and complaining isn't always the friendliest way, but it gets the job done.
They are only responsive on business days, so saturday, I had complained that I had not heard from them for 4 days. I told others I would give them until the end of today, and I would contact them tomorrow if I had not heard from them. Well, im getting my coupon code tomorrow or the day after ill be getting the Siberia 350 white Prisms. im hyped as shit

Didn't they get raped big time awhile ago?

Wildfire · 08-23-2016, 01:32 AM

Surprising you got SteelSeries after all the trouble they had with SEing before, nicely done though, of course.

Corgi · 08-23-2016, 02:41 AM

(08-23-2016, 12:28 AM)Diabolical Wrote:
(08-22-2016, 08:36 PM)Corgi Wrote: Just minutes ago i got an email from SteeSeries support.
"We are moving your case forward. Between the next 1-2 business days a promotional code for the value of the product will be provided to fulfill your RMA."

I asked them friday about an update on the status of the RMA, and I got no response. This opened a HUGE window for me. Bitching and complaining isn't always the friendliest way, but it gets the job done.
They are only responsive on business days, so saturday, I had complained that I had not heard from them for 4 days. I told others I would give them until the end of today, and I would contact them tomorrow if I had not heard from them. Well, im getting my coupon code tomorrow or the day after ill be getting the Siberia 350 white Prisms. im hyped as shit

Didn't they get raped big time awhile ago?

yup, for years. i used a 2 year old leaked method and it still worked.

(08-23-2016, 01:32 AM)Axi Wrote: Surprising you got SteelSeries after all the trouble they had with SEing before, nicely done though, of course.

It wasn't hard. Just play it off as if you're a normal customer in need of support, not following a script like a robot

Wildfire · 08-23-2016, 03:04 AM

(08-23-2016, 02:41 AM)Corgi Wrote:
(08-23-2016, 12:28 AM)Diabolical Wrote:
(08-22-2016, 08:36 PM)Corgi Wrote: Just minutes ago i got an email from SteeSeries support.
"We are moving your case forward. Between the next 1-2 business days a promotional code for the value of the product will be provided to fulfill your RMA."

I asked them friday about an update on the status of the RMA, and I got no response. This opened a HUGE window for me. Bitching and complaining isn't always the friendliest way, but it gets the job done.
They are only responsive on business days, so saturday, I had complained that I had not heard from them for 4 days. I told others I would give them until the end of today, and I would contact them tomorrow if I had not heard from them. Well, im getting my coupon code tomorrow or the day after ill be getting the Siberia 350 white Prisms. im hyped as shit

Didn't they get raped big time awhile ago?
yup, for years. i used a 2 year old leaked method and it still worked.

(08-23-2016, 01:32 AM)Axi Wrote: Surprising you got SteelSeries after all the trouble they had with SEing before, nicely done though, of course.

It wasn't hard. Just play it off as if you're a normal customer in need of support, not following a script like a robot

Well yeah, I'm surprised they haven't been more restrictive though. Interesting, hmm... yes...

Diabolical · 08-25-2016, 01:17 AM

@ Axi

I've never done them but i remember hearing about a guy named Randall who would straight up accuse you of trying to scam them etc.

Wildfire · 08-25-2016, 01:24 AM

(08-25-2016, 01:17 AM)Diabolical Wrote: @ Axi

I've never done them but i remember hearing about a guy named Randall who would straight up accuse you of trying to scam them etc.

Pretty sure that guy is a legacy at this point, I need to dig up some stories Tongue

Diabolical · 08-25-2016, 01:32 AM

(08-25-2016, 01:24 AM)Axi Wrote:
(08-25-2016, 01:17 AM)Diabolical Wrote: @ Axi

I've never done them but i remember hearing about a guy named Randall who would straight up accuse you of trying to scam them etc.

Pretty sure that guy is a legacy at this point, I need to dig up some stories

He scared a lot of people, he'll be remembered.

Corgi · 08-25-2016, 01:58 AM

(08-25-2016, 01:17 AM)Diabolical Wrote: @ Axi

I've never done them but i remember hearing about a guy named Randall who would straight up accuse you of trying to scam them etc.

actually still fighting this because they closed it so im just being a bitchy ass customer so i look legit.said i tossed the receipt with tracking on it the night i was told id get my code and trash comes that following morning so it was long gone. then they closed that as well and i opened another today and they accepted it so i said i dont have anything to return still and this issue isnt difficult to resolve. i understand there are frauds in this world but there are still real customers who need real support. i just want what i have paid for. and sent that and waiting on a response. guys name was Russ B. thats the only rep anybody has gotten as far as i know (recently)

Diabolical · 08-25-2016, 05:16 AM

(08-25-2016, 01:58 AM)Corgi Wrote:
(08-25-2016, 01:17 AM)Diabolical Wrote: @ Axi

I've never done them but i remember hearing about a guy named Randall who would straight up accuse you of trying to scam them etc.

actually still fighting this because they closed it so im just being a bitchy ass customer so i look legit.said i tossed the receipt with tracking on it the night i was told id get my code and trash comes that following morning so it was long gone. then they closed that as well and i opened another today and they accepted it so i said i dont have anything to return still and this issue isnt difficult to resolve. i understand there are frauds in this world but there are still real customers who need real support. i just want what i have paid for. and sent that and waiting on a response. guys name was Russ B. thats the only rep anybody has gotten as far as i know (recently)

Sounds like they're going fight you on this one. Sometimes persistence will lead to your success though.

SE'd SteelSeries!
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