[optimus9010]

Amazon are very very frustrating.

I'd love to know how their internal actually works when dealing with returns.

On one of my accounts, I can get an advanced refund at a click of my fingers. If I tell them I've got the wrong item, they will refund me instantly without sending an item back and give me 30 days to return it. Despite my account being created in late 2018 and having several refunds on it already.

Yet, on another account that hasn't had a single refund on, they are simply adamant that even if I was dieing, they can't 'advance the refund' as they're not allowed to issue a refund without getting the item back first. Why are they lieing to me when they allow my other account the ability to get a refund without sending the item back first?

Frustrating to be lied to and unable to challenge their lie because I would put my other account at risk.

This is the first time I've actually returned an item before hand when trying the 'wrong item received' method. I've never been denied a pre-refund before. Ergh.

hey did returning the wrong item work? did they send you the refund?