[mothered]

@Troubilshow, what ended up happening with the SE?

[Troubilshow]

Sorry i totally forgot to keep you inform, I had a deadline of 8 days to mail the "package" but I got caught up in some real life problems that I had to solve, so I couldn't mail the package in time. I contacted the customer service I was talking to before, and they told me that I had to redo the whole procedure to get a new shipping order. I haven't done it yet, but I'm going to do it properly this time.

[mothered]

Sorry i totally forgot to keep you inform, I had a deadline of 8 days to mail the "package" but I got caught up in some real life problems that I had to solve, so I couldn't mail the package in time. I contacted the customer service I was talking to before, and they told me that I had to redo the whole procedure to get a new shipping order. I haven't done it yet, but I'm going to do it properly this time.

No problem at all.

I hope all Is well on your end.

[Troubilshow]

Sorry i totally forgot to keep you inform, I had a deadline of 8 days to mail the "package" but I got caught up in some real life problems that I had to solve, so I couldn't mail the package in time. I contacted the customer service I was talking to before, and they told me that I had to redo the whole procedure to get a new shipping order. I haven't done it yet, but I'm going to do it properly this time.

No problem at all.

I hope all Is well on your end.

Is it risky to put my real address on this kind of process or we can go directly by use a fake name + another location near mine ?

[mothered]

Is it risky to put my real address on this kind of process or we can go directly by use a fake name + another location near mine ?

There's no harm In using your real address - the company believes It's a legit claim.

If you wish to remain anonymous, then use fake details.
It's your call.

[Troubilshow]

that's good to know thank you! Nevertheless I made my first attempt with modified information (name and address), I have to continue with the same information for the 2nd attempt, because they must have a record of my old discussions/information I think

[mothered]

I made my first attempt with modified information (name and address), I have to continue with the same information for the 2nd attempt, because they must have a record of my old discussions/information I think

they must have a record of my old discussions/information I think

^ Correct.

Records are kept of every communication, detail, Incident and claim.

[Troubilshow]

Hello everyone,

I finally received my DHL return label, I will have to use the dry ice method given the weight (about 5kg).

The main problem is that a second page is present on the return label that states the following instruction :

Important
Do not seal your shipment as the courier must inspect the contents.

First of all, I would like to inform you that I would like to drop my package off at a DHL relay point so that I don't have to deal with a delivery person who could detect the method.

Nothing is stipulated on the label about the condition of deposit except that:

"A shipping label has been prepared for you. Enter the Waybill Number when scheduling pickup."

Do I have to schedule the shipment or can I go directly to the pickup location?
If this is remediable I could ask to use another delivery service by inventing an excuse.

Secondly, the package will be shipped by air, as there is an airport identifier on the label.

Will it be a problem with the dry ice method as well as the customs or even other detection services present in the airports (I'm not too well informed about the control method in that place) especially since my package will be delivered in another country so more security

Also how long does it take 5kg of dry ice to sublimate in normal time?

If I make several openings will it be faster?

The parcel is in express I think that in just 24 hours it will be delivered.

Bless

[mothered]

how long does it take 5kg of dry ice to sublimate in normal time?

It depends on atmospheric conditions, hence between 5 -10 kg In a 24 hour window.

If I make several openings will it be faster?

Given the openings will be minimal, It'll only be a little bit faster.

[Troubilshow]

how long does it take 5kg of dry ice to sublimate in normal time?

It depends on atmospheric conditions, hence between 5 -10 kg In a 24 hour window.

If I make several openings will it be faster?

Given the openings will be minimal, It'll only be a little bit faster.

Got it, thanks!

And regarding this passage:

Do not seal your shipment as the courier must inspect the contents.

I don't understand why the delivery man should inspect the package, it's weird