[Malfonce]

Hello ,
So UPS has delivered Raybans to me just now . The delivery guy just left the box outside my door . In the proof of delivery however it says that the package is left at mailbox . Should I DNA this or EB. The weight is 0.40 KGS / 390 Gr . Please suggest. Thank you .

[mothered]

The delivery guy just left the box outside my door . In the proof of delivery however it says that the package is left at mailbox

If It's an unsecured mailbox, there's no difference when opting for the DNA method.

The weight is 0.40 KGS / 390 Gr

Is that the weight of the actual sunglasses?

Also, did you order through Ray-Ban?

[Malfonce]

The delivery guy just left the box outside my door . In the proof of delivery however it says that the package is left at mailbox

If It's an unsecured mailbox, there's no difference when opting for the DNA method.

The weight is 0.40 KGS / 390 Gr

Is that the weight of the actual sunglasses?

Also, did you order through Ray-Ban?

Yes from Rayban’s website . No the weight includes the case , the box and the glass. The glasses came in a black box , in which was the case and the glasses . All of this contained inside a cardboard box . The glasses are very light . Should I just say that the glasses were missing ?

[D1919]

Literally just finished an empty box on Rayban. Say that everything other than the glasses came. They will request pictures of the boxes you have mentioned and that was it, one email is all it took and then a few days later refund issued. Don’t complicate it by involving the courier, perfect set up for the empty box.

[Malfonce]

Literally just finished an empty box on Rayban. Say that everything other than the glasses came. They will request pictures of the boxes you have mentioned and that was it, one email is all it took and then a few days later refund issued. Don’t complicate it by involving the courier, perfect set up for the empty box.

Thank you for your advice. Should I contact them today or tomorrow? How should I contact them .? I am in the UK.

[D1919]

Literally just finished an empty box on Rayban. Say that everything other than the glasses came. They will request pictures of the boxes you have mentioned and that was it, one email is all it took and then a few days later refund issued. Don’t complicate it by involving the courier, perfect set up for the empty box.

Thank you for your advice. Should I contact them today or tomorrow? How should I contact them .? I am in the UK.

Today would be fine, act as if you have just opened your parcel to an empty box. I used livechat and they redirected me to contact a customer service email with the evidence of empty boxes (not that it proves much lol)

They’re really straight forward and an easy hit in my experience. UK too.

[Malfonce]

Literally just finished an empty box on Rayban. Say that everything other than the glasses came. They will request pictures of the boxes you have mentioned and that was it, one email is all it took and then a few days later refund issued. Don’t complicate it by involving the courier, perfect set up for the empty box.

Thank you for your advice. Should I contact them today or tomorrow? How should I contact them .? I am in the UK.

Today would be fine, act as if you have just opened your parcel to an empty box. I used livechat and they redirected me to contact a customer service email with the evidence of empty boxes (not that it proves much lol)

They’re really straight forward and an easy hit in my experience. UK too.

I can’t find any live chat so I just filled out a contact us form . That’s all I could find on their website!

[D1919]

Thank you for your advice. Should I contact them today or tomorrow? How should I contact them .? I am in the UK.

Today would be fine, act as if you have just opened your parcel to an empty box. I used livechat and they redirected me to contact a customer service email with the evidence of empty boxes (not that it proves much lol)

They’re really straight forward and an easy hit in my experience. UK too.

I can’t find any live chat so I just filled out a contact us form . That’s  all I could find on their website!

Should be fine bud. Let us know how you get on! Good luck

[mothered]

Should I just say that the glasses were missing ?

Correct.

That approach has a proven track record of high success rates with Ray-Ban.

[Tedness]

I can’t find any live chat so I just filled out a contact us form . That’s  all I could find on their website!

How was your experience with this SE ?