[Doomza]

Just placed an order for £180. Expected Friday so will update with my EB claim too.

I look forward to reading your experience.

Good luck.

They arrived today. I've still not had the dispatch email, order status and tracking shows order in progress not that they've been delivered yet. I should still be fine to proceed with EB before this updates correct?

[mothered]

They arrived today. I've still not had the dispatch email, order status and tracking shows order in progress not that they've been delivered yet. I should still be fine to proceed with EB before this updates correct?

Tracking doesn't always update the moment goods are received.

In answer to your question, you can go ahead with the EB. The tracking/order status won't affect It.

[Doomza]

They arrived today. I've still not had the dispatch email, order status and tracking shows order in progress not that they've been delivered yet. I should still be fine to proceed with EB before this updates correct?

Tracking doesn't always update the moment goods are received.

In answer to your question, you can go ahead with the EB. The tracking/order status won't affect It.

I played up to a bit in the call saying I was confused as to why I received an empty box but tracking shows it will be delivered tomorrow. Worker says it looks like we are dealing with a missing item and has sent an email just asking me to attach a few pictures and if I'd like a refund or return. So think this will be a quite easy success.

[Akoz]

They arrived today. I've still not had the dispatch email, order status and tracking shows order in progress not that they've been delivered yet. I should still be fine to proceed with EB before this updates correct?

Tracking doesn't always update the moment goods are received.

In answer to your question, you can go ahead with the EB. The tracking/order status won't affect It.

I played up to a bit in the call saying I was confused as to why I received an empty box but tracking shows it will be delivered tomorrow. Worker says it looks like we are dealing with a missing item and has sent an email just asking me to attach a few pictures and if I'd like a refund or return. So think this will be a quite easy success.

Awesome, So you decided to phone their support?, Also if you do not mind me asking where are you from as some support teams can be harder to reach in different countries

[Doomza]

Tracking doesn't always update the moment goods are received.

In answer to your question, you can go ahead with the EB. The tracking/order status won't affect It.

I played up to a bit in the call saying I was confused as to why I received an empty box but tracking shows it will be delivered tomorrow. Worker says it looks like we are dealing with a missing item and has sent an email just asking me to attach a few pictures and if I'd like a refund or return. So think this will be a quite easy success.

Awesome, So you decided to phone their support?, Also if you do not mind me asking where are you from as some support teams can be harder to reach in different countries

UK. To be honest I only used it as the contact us form on the website wasn't allowing me to submit it but it seemed to work out well.

[Akoz]

I played up to a bit in the call saying I was confused as to why I received an empty box but tracking shows it will be delivered tomorrow. Worker says it looks like we are dealing with a missing item and has sent an email just asking me to attach a few pictures and if I'd like a refund or return. So think this will be a quite easy success.

Awesome, So you decided to phone their support?, Also if you do not mind me asking where are you from as some support teams can be harder to reach in different countries

UK. To be honest I only used it as the contact us form on the website wasn't allowing me to submit it but it seemed to work out well.

Nice I will be doing it from UK also so good to know the system is working well for UK. just awaiting my new prescription info and I am going to order some prescription ones.

[mothered]

I played up to a bit in the call saying I was confused as to why I received an empty box but tracking shows it will be delivered tomorrow. Worker says it looks like we are dealing with a missing item and has sent an email just asking me to attach a few pictures and if I'd like a refund or return. So think this will be a quite easy success.

It's certainly heading In the right direction thus far.

Please reply with further developments.

[D1919]

Successful EB completed today. Refund issued after sending pictures of the empty boxes, no issues

[mothered]

I played up to a bit in the call saying I was confused as to why I received an empty box but tracking shows it will be delivered tomorrow. Worker says it looks like we are dealing with a missing item and has sent an email just asking me to attach a few pictures and if I'd like a refund or return. So think this will be a quite easy success.

Any updates?

[Akoz]

Successful EB completed today. Refund issued after sending pictures of the empty boxes, no issues

May I ask how you contacted support? And also did they ask for the photos or did you attach them yourself with the first initial support ticket?