[blamb1]

Thank you for giving us time to complete our review.

Our team carried out an in-depth investigation into this issue and determined that we cannot provide you with a refund or replacement, as we could not find any potential problems related to the courier.

Although we will not be able to issue a refund or replacement, we recommend that you follow the instructions below:

This is a serious problem that needs to be handled by your local authorities. Please contact them as soon as possible to start an investigation.

If they would like to contact Meta to work with our security team, please ask them to contact us via their official government email.

Thank you for your understanding.

João LG

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Simply EB nothing in the box

This doesn't look good at all.

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I just did a Quest Pro DNA. In case something happens, I will just tell them I found it and send it back.

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They just refused my refund today. Quest pro EB

How long did it take?

Why not stick to tried and tested methods?

[pasqui]

What do you advise me to do?

[kakakakakaroto]

What do you advise me to do?

You need to make an excuse to send it back if the return time is not past.
The excuse may not be good, just Say that you find it and the culprit was one of your relatives, I wouldn't put much details as long as they don't ask them.
Ask them if you still can return it as you don't want it anymore.

[pasqui]

i contacted them again, they asked me for a police report.

[kakakakakaroto]

i contacted them again, they asked me for a police report.

Did they asked a police report to be refunded or was that an advice ?

Can you copypaste their answer here ?

[mdma_fighter]

i contacted them again, they asked me for a police report.

You can create a fake report with signature etc, that was working fine with apple and 1-2 months ago my bro did the same with meta. Just don't let it look like a fake report.
Idk where're you from but you can find example for that easily online

[pasqui]

i contacted them again, they asked me for a police report.

You can create a fake report with signature etc, that was working fine with apple and 1-2 months ago my bro did the same with meta. Just don't let it look like a fake report.
Idk where're you from but you can find example for that easily online 

can falsify one without any problems. But won't they cross-check with the police?

[EquitableEngineer]

They just refused my refund today. Quest pro EB

Tell us precisely what you told them initially when you claimed EB - word for word.

[h4mm3rsy]

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[EquitableEngineer]

I am trying to do it soon, can you teach me what to say? I will change the wording a bit too. Thanks.

From what others have said you just tell them that the brown box arrived empty, the people who said the brown box contained the quest box but it had no quest inside it were asked to submit additional pics of the quest box and the serial number etc. They still got their refund in the end it was just a bit more work.