[mothered]

This is the latest joke of a response I got today:

"Hi [removed],

We aren't able to provide additional details from our investigation.

Sincerely,
[removed]"

That was the whole email, how do you think I should proceed?

Hilarious.

Tell them that further Information Is paramount to establish whether the correct decision was made with the claim. Also ask them the reason(s) why they're refusing to provide details that justifies their Investigation.

Thoughts on anything I should add or modify on this response?

"Further information about the investigation that was done is required from me in order to establish that the correct verdict was made on the claim. Please provide this information.

I will also ask why this request for information on the investigation has been denied and why you are refusing to provide information that justifies the investigation."

Well worded, there's nothing to add or change.

[Mikuballo]

Hilarious.

Tell them that further Information Is paramount to establish whether the correct decision was made with the claim. Also ask them the reason(s) why they're refusing to provide details that justifies their Investigation.

Thoughts on anything I should add or modify on this response?

"Further information about the investigation that was done is required from me in order to establish that the correct verdict was made on the claim. Please provide this information.

I will also ask why this request for information on the investigation has been denied and why you are refusing to provide information that justifies the investigation."

Well worded, there's nothing to add or change.

They look to have stopped responding, what now? This was purchased on a CC so if worst comes to worst I can dispute

[mothered]

They look to have stopped responding, what now?

Email every department you can think of.

You're bound to receive an appropriate response.

This was purchased on a CC so if worst comes to worst I can dispute

Be sure you have evidence In support of your claim.

[yahen35988]

Im about to send a message to let them know my disappointment that each time i get a new rep and thus a different answer. The last rep I got I was told « do you want more info on the investigation? » and I replied yes of course, as i’m the first concerned in this incident I want all the information possible therefore i can build up my own « file » for further research on my own (aka i’ll contact police etc). Then another rep answered me « sorry we can’t give you more info, contact local authorities. So each time (it’s been 1 month) i have a new rep that tells me différent shit. So i m about to send them a big message saying that their customer service is poor and ridiculous and I won’t let it go, i’ll contact police and then file you a police report and everything needed, but also (very important) I’ll say how they dare telling me that there is a proof of delivery. Guess what is the pod? A link to UPS tracking where it states « delivered » and the weight of the package (really haha?). So i’ll tell them their pof is worthless and i won’t take it as long as they don’t provide a real one (a photo for ie). Of course I’ll stay polite and formal, but you know my mean, I’ll be be the fed up customer which is done of it. Tell me what you guys are you thinking. Btw, this is my real ID on this SE, but unlike some tricky refunds, i just claimed an empty box like most of us here and as long as i they don’t have real proof im like they can’t do shit about bothering me.

[Cold_shower]

Are there any updates on this? Thinking about buying a quest pro (UK)