[Filament]

Found something interesting in Paypal's Seller's Protection:

"""
Ineligible items and transactions
Your sale is not eligible for coverage under PayPal’s Seller Protection program if:
The buyer claims (either with us or their card issuer) that the item you sent isn’t what was ordered (referred to as a “Significantly Not as Described” claim).
"""

Edit: Oh this is only for reimbursement from a buyer's claim actually.

[Oni]

With relevance to Paypal, perhaps they're charging back? I'd be wary.

I feel like this is a very beginner question - but what's the drawback of charging back after something like FTID fails? You can claim to PP/CC that you sent the item back so I think they would support your side in a dispute.

Well, given that the business would have neither the money or the product, I'd assume they'll bill you or involve legal. I don't support any of this personally, but you do you.

[Filament]

https://webcache.googleusercontent.com/s...clnk&gl=us
Cached buyer purchase protection page as of June 8, 2020 shows that

We understand that custom made items are unique, often expensive and may take a longer time for delivery than ‘off the shelf’ items. Therefore we are extending PayPal Buyer Protection to include eligible custom made items.

It's possible the services are no longer able to and haven't updated their shop lists.

My order was made before June 8th, so I might be able to say that I only ordered because I saw the page showing they cover custom items.

edit:

Please read carefully all of the terms and conditions of this user agreement, terms of these policies and each of the other agreements that apply to you.

We may revise this agreement and any of the policies listed above from time to time. The revised version will be effective at the time we post it, unless otherwise noted. If our changes reduce your rights or increase your responsibilities we will post a notice on the Policy Updates page of our website and provide you at least 21 days advance notice for personal accounts and at least 5 days advance notice for business accounts. By continuing to use our services after any changes to this user agreement, you agree to abide and be bound by those changes. If you do not agree with any changes to this user agreement, you may close your account.

Maybe not... I did not receive any notice that the policy has updated though.
https://www.paypal.com/us/webapps/mpp/ua...icies-full
I don't see anything mentioned in the policy updates page either actually.



edit:
Actually this link says they cover custom-made items
https://www.paypal.com/ph/webapps/mpp/pa...protection

This link (and terms and conditions from every cached version of the terms I can find via wayback machine/ google cache) says they do not
https://www.paypal.com/us/webapps/mpp/pa...d-security

[mothered]

Actually this link says they cover custom-made items
https://www.paypal.com/ph/webapps/mpp/pa...protection

This link (and terms and conditions from every cached version of the terms I can find via wayback machine/ google cache) says they do not
https://www.paypal.com/us/webapps/mpp/pa...d-security

They're certainly contradictory and not specific on what they deem to be a custom made Item.

I've researched their terms, and they haven't defined anything In particular.

Custom-made goods that are significantly not as described

Source.

Purchases of custom made items (unless they are claimed to be INR)

Source.

Significantly Not as Described claims for wholly or partly custom-made items or an item purchased from a classified listing and picked up in person.

Source.

What's not Covered?
Intangible items like services, real estate, motorized vehicles (of any kind), custom made items,

Source.

[Filament]

Actually this link says they cover custom-made items
https://www.paypal.com/ph/webapps/mpp/pa...protection

This link (and terms and conditions from every cached version of the terms I can find via wayback machine/ google cache) says they do not
https://www.paypal.com/us/webapps/mpp/pa...d-security

They're certainly contradictory and not specific on what they deem to be a custom made Item.

I've researched their terms, and they haven't defined anything In particular.

Custom-made goods that are significantly not as described

Source.

Purchases of custom made items (unless they are claimed to be INR)

Source.

Significantly Not as Described claims for wholly or partly custom-made items or an item purchased from a classified listing and picked up in person.

Source.

What's not Covered?
Intangible items like services, real estate, motorized vehicles (of any kind), custom made items,

Source.

Thank you so much for spending the time to look into it. I guess I can only hope for the best and try to make it seem like it isn't.

[mothered]

Actually this link says they cover custom-made items
https://www.paypal.com/ph/webapps/mpp/pa...protection

This link (and terms and conditions from every cached version of the terms I can find via wayback machine/ google cache) says they do not
https://www.paypal.com/us/webapps/mpp/pa...d-security

They're certainly contradictory and not specific on what they deem to be a custom made Item.

I've researched their terms, and they haven't defined anything In particular.

Custom-made goods that are significantly not as described

Source.

Purchases of custom made items (unless they are claimed to be INR)

Source.

Significantly Not as Described claims for wholly or partly custom-made items or an item purchased from a classified listing and picked up in person.

Source.

What's not Covered?
Intangible items like services, real estate, motorized vehicles (of any kind), custom made items,

Source.

Thank you so much for spending the time to look into it. I guess I can only hope for the best and try to make it seem like it isn't.

You're very welcome.

I believe there's more buried somewhere In their terms, but It's 4 am on my end, so I'll check further at some point tomorrow.

[Filament]

They're certainly contradictory and not specific on what they deem to be a custom made Item.

I've researched their terms, and they haven't defined anything In particular.

Source.

Source.

Source.

Source.

Thank you so much for spending the time to look into it. I guess I can only hope for the best and try to make it seem like it isn't.

You're very welcome.

I believe there's more buried somewhere In their terms, but It's 4 am on my end, so I'll check further at some point tomorrow.

You monster - go to sleep lol
I'm debating whether I should modify order page/ the invoice to seem more like a prebuilt.


Original order page (well, modified order # and time juuuuuust in case)


Order page without the link to view the order


Order page without link and added subtotal and tax


Too lazy to go at it now, but the invoice looks like:

*BASE_PRICE: [+2055]
CABLE: None
CARE1: CPU Thermal Compound - Our Cooler Master MASTERGEL High Performance Thermal Compound can improve cooling performance as well as prolong the life of your CPU. [+10]
CAS: Corsair Carbide Series 678C ATX Mid-Tower Low Noise Gaming Chassis w/ 3X Sound Dampening Panles + Side tempered glass [+112]
CC: None
CPU: Intel® Core™ Processor i9-10900K 10/20 3.70GHz [Turbo 5.2GHz] 20MB Cache LGA1200
CS_FAN: TT Premium Edition Riing Trio 120mm Hydraulic Bearing 12 LED RGB [500 - 1500 R.P.M] PWM Radiator Fans (3-Fan Pack) [+129]
ENGRAVING: None
EVGA_POWER: None
FAN: EVGA CLC 280mm RGB CPU Water Cooler System w/ Copper Cold Plate [+86] (4 x (Push-Pull) Corsair Air Series AF140 Performance Edition Fan [+56])
FREEBIE_CU: INTEL GALACTIC GAME BUNDLES
HDD: 2TB Corsair Force MP600 Series (PCIe Gen4) NVMe M.2 SSD - Seq R/W: Up to 4950/4250 MB/s, Rnd R/W up to 680/600k [+469] (Single Drive)
HDD2: 4TB Samsung 860 EVO Series SATA-III 6 Gb/s SSD - Seq R/W: Up to 550/520 MB/s, Rnd R/W up to 100/90k [+760] (Single Drive)
HEADSET: None
IUSB: Built-in USB 2.0 Ports
KEYBOARD: None [-5]
MEMORY: 32GB (8GBx4) DDR4/4000MHz Dual Channel Memory [+360] (GSKILL Trident Z RGB [+45])
MICROPHONE: None
MONITOR: None
MOPAD: None
MOTHERBOARD: GIGABYTE Z490 AORUS EXTREME E-ATX, ARGB, WIFI 6, Aquantia 10GbE+ 2.5GbE Dual LAN, 3 PCIe x16, 6 SATA3, 3x M.2 SATA/PCIe, TB3 [+750]
MOUSE: None [-3]
NETWORK: Onboard Gigabit LAN Network
OS: Windows 10 Home (64-bit Edition)
OVERCLOCK: Ultimate OC (Ultimate Overclock 30% or more) [+99]
POWERSUPPLY: 1,000 Watts - Corsair RMx RM1000X 80 PLUS Gold certified Fully Modular Ultra Quiet Power Supply [+116]
PRO_WIRING: Professional Wiring + [Black] Phanteks Premium Extension Cables sleeved set [24Pin MB + 8Pin CPU + 6+2 Pin VGA] [+39]
RUSH: Standard processing time: ship within 3 to 4 Weeks
SERVICE: 3 Years FREE Service Plan (INCLUDES LABOR AND LIFETIME TECHNICAL SUPPORT)
SLI_BRIDGE: NVIDIA RTX NVLink SLI Bridge [+99]
SOUND: Creative Labs Sound Blaster AE-9 Ultimate 32-bit / 384 kHz PCI-e Sound Card and DAC with Xamp Discrete Headphone [+343]
SPEAKERS: None
TUNING: None
USBHD: None
USBX: Internal USB Expansion System + Bluetooth & 802.11ac Wireless Modules [+49]
VIDEO: EVGA GeForce RTX™ 2080 Ti FTW3 ULTRA GAMING 11GB GDDR6 (Turing) [VR Ready] [+1207] (Dual Card (SLI) [+1805])
VIVE_HEADSET: None
WARRANTY: PREMIUM WARRANTY: Standard 1 Year Parts WARRANTY + ONE (1) YEAR SHIPPING [+19]
WNC: None
WTV: None
_fps_: [{"FullHDFPS":140,"QuadHDFPS":140,"GameName":"Apex Legends"},{"FullHDFPS":460,"QuadHDFPS":285,"GameName":"World of Warcraft"},{"FullHDFPS":300,"QuadHDFPS":300,"GameName":"CS:GO"}]
_PRICE: (+8600)
----------------------------------------------------------------------
Coupon: MEHDI (Save 5% Off on Systems Over $1,299) $-430.00
SUBTOTAL $8,170.00
Sales Tax (9.5%) $776.15
Shipping: UPS Ground $75.00
Shipping Discount $-75.00
----------------------------------------------------------------------
GRAND TOTAL $8,946.15

Maybe just removing the base price and all the [+/-X]

[Filament]

Actually this link says they cover custom-made items
https://www.paypal.com/ph/webapps/mpp/pa...protection

This link (and terms and conditions from every cached version of the terms I can find via wayback machine/ google cache) says they do not
https://www.paypal.com/us/webapps/mpp/pa...d-security

They're certainly contradictory and not specific on what they deem to be a custom made Item.

Damn, it looks like the link that showed they support custom-made items now redirects to the one where it says they don't. No longer contradictory in a sad way

edit: Looks like it's a rolling update. Got a screenshot with today's date.

[mothered]

Damn, it looks like the link that showed they support custom-made items now redirects to the one where it says they don't. No longer contradictory in a sad way

I'm not sure what to make of It at this point.

The only way to fully establish whether they do/do not support custom-made Items, Is to sift through every Intricate detail In their terms.

[Filament]

Damn, it looks like the link that showed they support custom-made items now redirects to the one where it says they don't. No longer contradictory in a sad way

I'm not sure what to make of It at this point.

The only way to fully establish whether they do/do not support custom-made Items, Is to sift through every Intricate detail In their terms.

Yeah I've been searching but haven't really found anything explicitly stating it either. I tried calling them but to no avail. I tried going on a few refunding shops and asking about it in the group chats/ to the main refunder, but nobody is answering my question. I don't think a lot of them actually know the terms very well to be honest. Just a suspicion.
I'll keep doing what research I can, but if I can't find anything conclusive, I'll just give it a try and we'll see how it goes.