[smokeyow]

ensuring that the parcel reached its destination with all components of the order included.

Tell them to provide photographic evidence of the goods enclosed In the package at the exact time It reached your address.

Having concluded with this investigation

It hasn't concluded - the above request must be fulfilled.

Waited a week for a response to my request for photographic evidence. They just sent a copy and paste of the previous emails. I asked again with the exact same response from different reps. Actually have no idea how to get through to them

[mothered]

Waited a week for a response to my request for photographic evidence. They just sent a copy and paste of the previous emails. 

That's because they cannot provide any evidence, hence they're trying to get away with It by copying & pasting the same message.

If you decide to hit a chargeback, everything Is In your favor.

I asked again with the exact same response from different reps. Actually have no idea how to get through to them

I don't remember every event.

Have you contacted them by phone?

[smokeyow]

Waited a week for a response to my request for photographic evidence. They just sent a copy and paste of the previous emails. 

That's because they cannot provide any evidence, hence they're trying to get away with It by copying & pasting the same message.

If you decide to hit a chargeback, everything Is In your favor.

I asked again with the exact same response from different reps. Actually have no idea how to get through to them

I don't remember every event.

Have you contacted them by phone?

Gonna request a chargeback now. I did contact them by phone but after a while I was told that I'd be contacted by email so it was pointless. Any tips for chargebacks?

[mothered]

Gonna request a chargeback now. I did contact them by phone but after a while I was told that I'd be contacted by email so it was pointless. Any tips for chargebacks?

Just be sure to collect all evidence In support of your claim.

The more evidence you have on hand, the greater the chance of a successful result.