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karlthegod · 01-03-2022, 07:59 PM

(01-02-2022, 01:10 AM)mothered Wrote:
(01-01-2022, 07:14 PM)karlthegod Wrote: same thing as before,, about the RMA form.
Are they actively communicating with you this time?

no not at all, I'll get a response days later mentioning the same exact copy and pasted response

mothered · 01-04-2022, 01:13 AM

(01-03-2022, 07:59 PM)karlthegod Wrote: no not at all, I'll get a response days later mentioning the same exact copy and pasted response

That's ridiculous.

I understand It's a difficult process for you, but keep requesting your claim be escalated and dealt with another team member. If need be, ask for the other rep's direct contact details. Also express your frustration about their neglect to provide customer service accordingly.

karlthegod · 01-04-2022, 10:56 AM

(01-04-2022, 01:13 AM)mothered Wrote:
(01-03-2022, 07:59 PM)karlthegod Wrote: no not at all, I'll get a response days later mentioning the same exact copy and pasted response
That's ridiculous.

I understand It's a difficult process for you, but keep requesting your claim be escalated and dealt with another team member. If need be, ask for the other rep's direct contact details. Also express your frustration about their neglect to provide customer service accordingly.

Will do!

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