[mothered]

figured i'd update you. They did the same thing as my last ticket (i had created a new one just to test), they respond once telling ,e to fill out an rma, then close the ticket, then when I were to reopen it with a response, they don't respond at all

when I were to reopen it with a response, they don't respond at all

They're obligated to serve the needs of their customers.

Keep pushing them until a response Is received.

[karlthegod]

figured i'd update you. They did the same thing as my last ticket (i had created a new one just to test), they respond once telling ,e to fill out an rma, then close the ticket, then when I were to reopen it with a response, they don't respond at all

when I were to reopen it with a response, they don't respond at all

They're obligated to serve the needs of their customers.

Keep pushing them until a response Is received.

ok will do. thanks

[karlthegod]

Thanks for that.

An RMA Is expected under the circumstances. You should've opted for the disposed of the faulty Item method, thus avoid the RMA altogether.  As It stands, they're expecting the return so aside from what others have mentioned above, your only option Is to box them. I understand you don't have access to dry Ice, but It can be purchased online.

ok thanks for that. I'm not getting paid until after christmas, so I'll have to wait until then. thanks

You're most welcome.

update on this: they replied yesterday with the same copy and pasted response as last time

[mothered]

update on this: they replied yesterday with the same copy and pasted response as last time

Pathetic.

Keep hitting them until you get the response you're after.

[karlthegod]

update on this: they replied yesterday with the same copy and pasted response as last time

Pathetic.

Keep hitting them until you get the response you're after.

ok will doo

[Olafatron]

update on this: they replied yesterday with the same copy and pasted response as last time

Pathetic.

Keep hitting them until you get the response you're after.

ok will doo

Any update?

[karlthegod]

Pathetic.

Keep hitting them until you get the response you're after.

ok will doo

Any update?

Unfortunately they still won’t budge

[mothered]

Unfortunately they still won’t budge

What did their last conversation Involve?

[karlthegod]

Unfortunately they still won’t budge

What did their last conversation Involve?

same thing as before,, about the RMA form.

---

Also sorry about the long updates guys, I've been busy with the holidays. I'll keep trying to see if I can get anywhere

[mothered]

same thing as before,, about the RMA form.

Are they actively communicating with you this time?