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Five Years of Service
Posts: 111
Threads: 17
MSI SE 12-02-2021, 06:10 PM
#1
Hey guys,
So I'm attempting to SE an MSI RTX 3090, and I wasn't sure how to go about the RMA. What method could I do? Keep in mind I do not have access to dry ice unfortunately.
Thanks
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Five Years of Service
Posts: 92
Threads: 8
RE: MSI SE 12-03-2021, 01:09 AM
#2
(12-02-2021, 06:10 PM)karlthegod Wrote: What method could I do? Keep in mind I do not have access to dry ice unfortunately.
Ftid, LIT, or just box using brown tape.
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Five Years of Service
Posts: 29
Threads: 3
RE: MSI SE 12-03-2021, 03:30 AM
#3
(12-02-2021, 06:10 PM)karlthegod Wrote: Hey guys,
So I'm attempting to SE an MSI RTX 3090, and I wasn't sure how to go about the RMA. What method could I do? Keep in mind I do not have access to dry ice unfortunately.
Thanks
Need more details,a lot depends from store,payment method and trust of the account.
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Five Years of Service
Posts: 111
Threads: 17
RE: MSI SE 12-03-2021, 10:40 PM
#4
(12-03-2021, 03:30 AM)Demm1x Wrote: (12-02-2021, 06:10 PM)karlthegod Wrote: Hey guys,
So I'm attempting to SE an MSI RTX 3090, and I wasn't sure how to go about the RMA. What method could I do? Keep in mind I do not have access to dry ice unfortunately.
Thanks
Need more details,a lot depends from store,payment method and trust of the account.
I am going through MSI themselves, which they offer RMA
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: MSI SE 12-04-2021, 03:37 AM
#5
What exactly did your SE Involve to warrant the RMA?
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Five Years of Service
Posts: 111
Threads: 17
RE: MSI SE 12-04-2021, 04:14 AM
#6
(12-04-2021, 03:37 AM)mothered Wrote: What exactly did your SE Involve to warrant the RMA?
honestly I just said: "There is no video output most times, when I can even manage to get it to output, it has a ton of lines and stuff." the the next reply was if none of their troubleshooting steps they said to do worked to just create an RMA request
exact response: "Verify the PCI-E Slot on the mb with another known working video card since the problem might be caused by the defective PCI-E Slot or defective PCI-E video card. Also, verify the MSI video card into another known working system/pc with known working PCI-E Slot as well to determine the root cause of the problem. If the MSI card is defective then please refer to our website for manufacturer warranty request for the video card:
https://service.msicomputer.com/msi_user..._form.aspx"
(This post was last modified: 12-04-2021, 04:14 AM by karlthegod.
Edit Reason: added in exact response
)
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: MSI SE 12-04-2021, 04:45 AM
#7
(12-04-2021, 04:14 AM)karlthegod Wrote: (12-04-2021, 03:37 AM)mothered Wrote: What exactly did your SE Involve to warrant the RMA?
honestly I just said: "There is no video output most times, when I can even manage to get it to output, it has a ton of lines and stuff." the the next reply was if none of their troubleshooting steps they said to do worked to just create an RMA request
exact response: "Verify the PCI-E Slot on the mb with another known working video card since the problem might be caused by the defective PCI-E Slot or defective PCI-E video card. Also, verify the MSI video card into another known working system/pc with known working PCI-E Slot as well to determine the root cause of the problem. If the MSI card is defective then please refer to our website for manufacturer warranty request for the video card: https://service.msicomputer.com/msi_user..._form.aspx"
Thanks for that.
An RMA Is expected under the circumstances. You should've opted for the disposed of the faulty Item method, thus avoid the RMA altogether. As It stands, they're expecting the return so aside from what others have mentioned above, your only option Is to box them. I understand you don't have access to dry Ice, but It can be purchased online.
![[Image: AD83g1A.png]](http://i.imgur.com/AD83g1A.png)
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Five Years of Service
Posts: 111
Threads: 17
RE: MSI SE 12-04-2021, 04:48 AM
#8
(12-04-2021, 04:45 AM)mothered Wrote: (12-04-2021, 04:14 AM)karlthegod Wrote: (12-04-2021, 03:37 AM)mothered Wrote: What exactly did your SE Involve to warrant the RMA?
honestly I just said: "There is no video output most times, when I can even manage to get it to output, it has a ton of lines and stuff." the the next reply was if none of their troubleshooting steps they said to do worked to just create an RMA request
exact response: "Verify the PCI-E Slot on the mb with another known working video card since the problem might be caused by the defective PCI-E Slot or defective PCI-E video card. Also, verify the MSI video card into another known working system/pc with known working PCI-E Slot as well to determine the root cause of the problem. If the MSI card is defective then please refer to our website for manufacturer warranty request for the video card: https://service.msicomputer.com/msi_user..._form.aspx"
Thanks for that.
An RMA Is expected under the circumstances. You should've opted for the disposed of the faulty Item method, thus avoid the RMA altogether. As It stands, they're expecting the return so aside from what others have mentioned above, your only option Is to box them. I understand you don't have access to dry Ice, but It can be purchased online.
ok thanks for that. I'm not getting paid until after christmas, so I'll have to wait until then. thanks
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: MSI SE 12-04-2021, 05:00 AM
#9
(12-04-2021, 04:48 AM)karlthegod Wrote: (12-04-2021, 04:45 AM)mothered Wrote: (12-04-2021, 04:14 AM)karlthegod Wrote: honestly I just said: "There is no video output most times, when I can even manage to get it to output, it has a ton of lines and stuff." the the next reply was if none of their troubleshooting steps they said to do worked to just create an RMA request
exact response: "Verify the PCI-E Slot on the mb with another known working video card since the problem might be caused by the defective PCI-E Slot or defective PCI-E video card. Also, verify the MSI video card into another known working system/pc with known working PCI-E Slot as well to determine the root cause of the problem. If the MSI card is defective then please refer to our website for manufacturer warranty request for the video card: https://service.msicomputer.com/msi_user..._form.aspx"
Thanks for that.
An RMA Is expected under the circumstances. You should've opted for the disposed of the faulty Item method, thus avoid the RMA altogether. As It stands, they're expecting the return so aside from what others have mentioned above, your only option Is to box them. I understand you don't have access to dry Ice, but It can be purchased online.
ok thanks for that. I'm not getting paid until after christmas, so I'll have to wait until then. thanks
You're most welcome.
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Five Years of Service
Posts: 111
Threads: 17
RE: MSI SE 12-04-2021, 08:19 PM
#10
(12-04-2021, 05:00 AM)mothered Wrote: (12-04-2021, 04:48 AM)karlthegod Wrote: (12-04-2021, 04:45 AM)mothered Wrote: Thanks for that.
An RMA Is expected under the circumstances. You should've opted for the disposed of the faulty Item method, thus avoid the RMA altogether. As It stands, they're expecting the return so aside from what others have mentioned above, your only option Is to box them. I understand you don't have access to dry Ice, but It can be purchased online.
ok thanks for that. I'm not getting paid until after christmas, so I'll have to wait until then. thanks
You're most welcome.
figured i'd update you. They did the same thing as my last ticket (i had created a new one just to test), they respond once telling ,e to fill out an rma, then close the ticket, then when I were to reopen it with a response, they don't respond at all
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