[mothered]

Finally, after a lot of hassle, Lululemon couldn't get me the signature image from FedEx and issued me a refund(though fedex delivery pdf claims a signature image is available and would be released to the shipper with the shipper's account number). Though it ultimately turned out to be a successful SE, but the time and energy I spent chasing lululemon, Paypal and FedEx is quite high. I take it as a learning experince.

Thank you for your support and help. Without your counsel, I wouldn't have been able to do it.
Cheers!!

This clearly demonstrates that perseverance and remaining adamant throughout the entire claim, plays a significant role In maximizing a favorable outcome.

A job well done on your end.

[Bhabani]

[/quote]
This clearly demonstrates that perseverance and remaining adamant throughout the entire claim, plays a significant role In maximizing a favorable outcome.

A job well done on your end.
[/quote]

On my 9th time after contacting lululemon chat, (they never replied to my email ), they finally relented and said these final words:

"Thanks for following up with us at lululemon.I hear that you still haven't received your package from order cXXX. We see that the package was signed for and understand how frustrating this experience has been, and I'd love to lend a hand. To value your time, I've gone ahead and credited back a full amount for this order, totaling $317.33 CAD to your original method of payment as a one-time exception. The credit goes through immediately on my end, but it can take 3-10 business days for the funds to appear on your statement. Please know that we provide resolutions on a case-by-case basis, and in the future, we will be unable to support with packages that were signed for."

[mothered]

Please know that we provide resolutions on a case-by-case basis, and in the future, we will be unable to support with packages that were signed for."

Nonsense.

If the driver signed the consignment and walked away with your package In hand, who's responsible? They should be very careful with how they word their messages.

[Black crusader41]

Congrats man glad everything worked out

[Nembrutal]

New member here! Found this thread after searching if anyone has done this with Lululemon, and really glad to see it worked.

Doing this a little differently as I made two orders last week, a bit over $200. They were delivered together today and I reached out to support, who told me they’d investigate for the next four business days.

Both packages didn’t require signature, stated on the tracking. On top of that, they haven’t required you sign since Covid started, so I’m hoping it works out. The FedEx location near me is also horrid when it comes to delivering, they regularly have drivers lie about attempting to deliver all the time.

[Bhabani]

Keep us posted about how it goes. Hope it turns out alright.

[mothered]

New member here!

Welcome to our community.

Doing this a little differently as I made two orders last week, a bit over $200. They were delivered together today and I reached out to support, who told me they’d investigate for the next four business days.

Please reply when you receive their response.

[Nembrutal]

Keep us posted about how it goes. Hope it turns out alright.

Welcome to our community.

Please reply when you receive their response.

Just an update. I received an email from them today, so I guess it was just four days in total including weekend and holiday. They told me if hadn’t seen the packages to reach back out to support.

I went to their live chat and they refunded both of the orders! They both came up to $330.

[futterbuckz]

Easiest way to do Lululemon is through the partial method. Make a big order, in the $600-800, and say you only received a small part of it. Then return the items you said you received, either online or in store. Never fails. Works with pretty much all clothing stores.

[mothered]

They told me if hadn’t seen the packages to reach back out to support.

^ This Is a sign of a successful SE, for the fact that they have no Idea on the whereabouts of the package.

I went to their live chat and they refunded both of the orders! They both came up to $330.

Excellent, congrats.