[Bhabani]

Okay, thanks...i will try to argue with them on chat few more times.

[mothered]

I did a DNA with my first order with Lulu. 2 items worth 309 C$.  They started a 'trace' and told me to contact them after 6 business days. When i followed up, they are saying they have a signed for ( under my name) from FedEx. I havent signed for it. I guess the driver signed for it with my name.

FedEx Is guilty of signing their deliveries.

I experience It almost every week.

Lulu is refusing me the refund. Shall i initiate a disputé with paypal?

Request your claim be escalated, on the grounds you haven't received the package and the signature on the consignment does not correspond with yours.

Also ask for a copy of the signature claimed under your name.

[Black crusader41]

I did a DNA with my first order with Lulu. 2 items worth 309 C$.  They started a 'trace' and told me to contact them after 6 business days. When i followed up, they are saying they have a signed for ( under my name) from FedEx. I havent signed for it. I guess the driver signed for it with my name. I couldn't see how they signed it on FedEx portal and Lulu is refusing me the refund. Shall i initiate a disputé with paypal?

Thanks

Contact the delivery agency and argue you didn’t sign for it and see if you can’t get some documentation or case number to submit to Lulu as further evidence, And as already noted, bombard lulu
Not sure if I would use a PayPal dispute for this one. Perhaps box them? I imagine your items are very light and would be inexpensive to purchase the needed materials to box. For further reference check out Motherds blog. Has a step by step guide

[mothered]

Okay, thanks...i will try to argue with them on chat few more times.

Any updates to report?

[Bhabani]

Okay, thanks...i will try to argue with them on chat few more times.

Any updates to report?

I chatted with them couple of times more. Everytime they said they can't give me signature of the delivery and asked me to dispute the case with Paypal.
I opened a PayPal dispute and today paypal denied me the case saying these :

"We have reviewed this transaction(s) and are denying your case(s).

This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered."
There are no option to appeal. 
I am thinking of returning the two items.

[mothered]

I chatted with them couple of times more. Everytime they said they can't give me signature of the delivery

Not good enough.

They've declined your claim based on a signature on receipt of goods, and given you didn't sign It, you have every right to request a copy and they're also obligated to comply. If they've got nothing to hide, they have everything to show - "demand" the signature be emailed asap.

I opened a PayPal dispute and today paypal denied me the case saying these :

"We have reviewed this transaction(s) and are denying your case(s).

This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered."

For future reference, do not open a dispute with PayPal with the DNA.

They side with the seller on almost every occasion, based on GPS/tracking marking the consignment as delivered.

[elemenowpee]

Im wondering if @Black crusader41 had a better account history than @Bhabani being the reason once DNA was approved and the other was not.

Can you both describe your account history?

@Black crusader41 was you delivery signed for? either by yourself or fedex?

[Black crusader41]

Im wondering if @Black crusader41  had a better account history than @Bhabani  being the reason once DNA was approved and the other was not.

Can you both describe your account history?

@Black crusader41  was you delivery signed for? either by yourself or fedex?

Yeah I have done two DNA’s now in different accounts w all different credentials, shipping and VCC. Both accounts were fresh with the second order being about 380 usd.

[Bhabani]

Im wondering if @Black crusader41  had a better account history than @Bhabani  being the reason once DNA was approved and the other was not.

Can you both describe your account history?

@Black crusader41  was you delivery signed for? either by yourself or fedex?

Yeah I have done two DNA’s now in different accounts w all different credentials, shipping and VCC. Both accounts were fresh with the second order being about 380 usd.

My account was fresh as well..

---

Okay, thanks...i will try to argue with them on chat few more times.

Any updates to report?

I chatted with them couple of times more. Everytime they said they can't give me signature of the delivery and asked me to dispute the case with Paypal.
I opened a PayPal dispute and today paypal denied me the case saying these :

"We have reviewed this transaction(s) and are denying your case(s).

This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered."
There are no option to appeal. 
I am thinking of returning the two items.

'demanded' picture of my signature. I will update here as it unfolds.

[Bhabani]

'demanded' picture of my signature. I will update here as it unfolds.
[/quote]

Finally, after a lot of hassle, Lululemon couldn't get me the signature image from FedEx and issued me a refund(though fedex delivery pdf claims a signature image is available and would be released to the shipper with the shipper's account number). Though it ultimately turned out to be a successful SE, but the time and energy I spent chasing lululemon, Paypal and FedEx is quite high. I take it as a learning experince.

Thank you for your support and help. Without your counsel, I wouldn't have been able to do it.
Cheers!!