[Nutany]

Hey guys!
Normally I don't ask for help in a SE but this time, I don't quite know what to do.


1. Copy of the Sales receipt or VAT Invoice
2. Video - showing the device, serial number and a handwritten case number

I haven't had this happen to me with logitech yet, any tiperinos?

[Jobobules]

I think you should just get another serial number and start again.

[mothered]

In terms of the receipt, tell them you've misplaced/lost It.

As for the video, politely comply with their request and send them a corrupted file.

[Auftot]

In terms of the receipt, tell them you've misplaced/lost It.

If you have an existing Amazon order you can open the PDF, remove the signature, then edit it to your product, then resign it and send. However, I did this once and took longer and probably wasn't worth it. It's just another option if you need it.

As for the video, politely comply with their request and send them a corrupted file.

You could also pay someone who has the product to take a video of it, it will probably cost around $5. Again this step is just another option sending a corrupted file may also work.

[mothered]

In terms of the receipt, tell them you've misplaced/lost It.

If you have an existing Amazon order you can open the PDF, remove the signature, then edit it to your product, then resign it and send. However, I did this once and took longer and probably wasn't worth it. It's just another option if you need it.

As for the video, politely comply with their request and send them a corrupted file.

You could also pay someone who has the product to take a video of it, it will probably cost around $5. Again this step is just another option sending a corrupted file may also work.

I certainly agree with all the above.

There are so many ways to circumvent their requests.
I've simply stated the obvious.