[HeardIt]

Paypal are now asking me to provide 'Return Tracking Information', I think I may have submitted the wrong type of case to PP.


I chose 'I received an item or service that was different or not as described' when opening the dispute

You're going to have to use ftid now or send an empty envelope if you go that route

What case type do you use when raising a PP dispute? I thought that was the correct one

[InternetRockStar]

Paypal are now asking me to provide 'Return Tracking Information', I think I may have submitted the wrong type of case to PP.


I chose 'I received an item or service that was different or not as described' when opening the dispute

You're going to have to use ftid now or send an empty envelope if you go that route

What case type do you use when raising a PP dispute? I thought that was the correct one

item not received

[HeardIt]

You're going to have to use ftid now or send an empty envelope if you go that route

What case type do you use when raising a PP dispute? I thought that was the correct one

item not received

Ahh ok. Ill remember that for next time.

I spoke to PP support and they have updated the case to not require returns anymore. So lets see what happens now

[HeardIt]

UPDATE: PP has now put the case back 'Under Review' rather than waiting on a response from me. They have also informed me it's been escalated to a specialist team as it's such a high amount. Should I be concerned about that? and just take the loss and return it?

[disqQ]

Any info on Google store? Do they respond?

[deletedfromthis]

Place order claim EB dispute they shouldn't respond

Responded next day

You contacted GoPro or did you go straight to a claim? What did you claim what was the order amount where are you from roughly and what did they say?

Straight claim 300+

[InternetRockStar]

Responded next day

You contacted GoPro or did you go straight to a claim? What did you claim what was the order amount where are you from roughly and what did they say?

Straight claim 300+

ok and what did they say

[deletedfromthis]

You contacted GoPro or did you go straight to a claim? What did you claim what was the order amount where are you from roughly and what did they say?

Straight claim 300+

ok and what did they say

That it was shipped, essentially just responded to the claim

[SpiceRack017]

Meta still does not reply to PP claims (2x Meta quest 3). Can confirm.

[HeardIt]

Meta still does not reply to PP claims (2x Meta quest 3). Can confirm.

EU / UK / US?

I really want to hit Meta before they end ups responding but also wary of having 2 open claims for big orders